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PUP no long comes with Alcantara Headliner

Discussion in 'Model X: Ordering, Production, Delivery' started by dark, Dec 16, 2016.

  1. dark

    dark Member

    Joined:
    Apr 26, 2013
    Messages:
    247
    Location:
    california
    Hi All,

    I am running into a problem and I cannot find any discussion on this topic.

    I placed my order early October and during that time, Tesla design page allows you to add PUP and leather seats independently, meaning you can add PUP without leather seat and get alcantara headliner as part of the PUP.

    about 2 days before my order was confirmed, I tired to add PUP without leather seats, and the system forces me to add leather seat. that means you can't add PUP without leather seat.

    My order was confirmed without PUP and leather seat, and 2 days after, the design page changed again. you can add PUP without leather seat but this time they removed alcantara headliner from the PUP option. Now the alcantara is part of the leather seat option.

    I told my DS that this is not fair, you guys locked the PUP option on me before I confirm my order. My DS told me they will help me to add PUP back, so after over a month, PUP finally got added to my specs but I don't get Alcantara headliner. I am very frustrated with this situation.
     
  2. jelloslug

    jelloslug Active Member

    Joined:
    Jul 21, 2015
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    2,161
    Location:
    Greenville, SC
    Tesla changes options almost weekly. I ran into a similar situation with PUP on my Model S with the leather interior surfaces. Midway though my purchasing process Tesla changed the PUP to only include the upgraded interior surfaces if you also purchased leather seats. I was originally going to get the cloth seats with the PUP but I ended up going with leather seats so I could get the upgraded interior surfaces also.
     
  3. vandacca

    vandacca ReActive Member

    Joined:
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    Messages:
    3,046
    Location:
    Hamilton
    Did you call Tesla back and tell them you want Alcantara too? Or are you expecting them to read this forum and figure out what you want?
     
    • Disagree x 1
  4. dark

    dark Member

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    Apr 26, 2013
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    Location:
    california
    Yes, I told them many many time, I feel that I am being annoying.
     
  5. PedanticOne

    PedanticOne MyTesla Refresh Champion

    Joined:
    Nov 13, 2016
    Messages:
    440
    Location:
    Bay Area, CA
    It is what it is. It was always odd to tie the headliner to the PUP. I think the options make more sense now. I originally wanted a dark headliner with tan seats, but now I can't. Oh well. In the end, I think it's better with the light headliner anyway as it really helps it not feel like a cave.
     
  6. dark

    dark Member

    Joined:
    Apr 26, 2013
    Messages:
    247
    Location:
    california
    my specs got updated today, I am getting alcantara headliner with PUP, I guess they grand father it for me. which you can't get alcantara headiner with standard seat anymore.
     
  7. PedanticOne

    PedanticOne MyTesla Refresh Champion

    Joined:
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    440
    Location:
    Bay Area, CA
    Cool. Glad they made it work.
     
  8. Dead

    Dead Member

    Joined:
    Nov 22, 2016
    Messages:
    24
    Location:
    Dallas, TX
    I wish I could get PuP and ultrawhite without an alcantara headliner! :D

    Glad it worked out for you!
     

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