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Purchase agreement

Discussion in 'Model S: Ordering, Production, Delivery' started by Clint Eastwood, Jun 23, 2013.

  1. Clint Eastwood

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    #1 Clint Eastwood, Jun 23, 2013
    Last edited: Jun 23, 2013
    Ok, can someone enlighten me as to the timing of receiving their mvpa? My car is completed according to the change in status on my app. I've called my delivery specialist and emailed him often in the last 1-2 weeks to try to get it. Without it, I can't finish my financing. The car could be here this coming week, in fact we set up temporary delivery for late this week to hold a spot. So I tried calling tesla directly, and the guy took my info to get the ball rolling as far as he could, then said he would pass on to my delivery specialist. I still heard nothing, so I emailed him again. My delivery specialist finally called me back and said he needed some info from me and then he could complete the paperwork quickly. So I did, and it's been 4 days and no contact.

    So I ask, is the timing normal? Is the responsiveness of the delivery specialist typical of others experience here? I'm sure it will work out, and I'm probably just over zealous but with the delivery date approaching I want to be prepared with no snags.
     
  2. jerry33

    jerry33 S85 - VIN:P05130 - 3/2/13

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    I had no problem getting my paperwork within a couple of days, and I only had to email. I'd say it wasn't normal.
     
  3. Clint Eastwood

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    Within a couple of days of what? Of ordering, or the car arriving?
     
  4. jerry33

    jerry33 S85 - VIN:P05130 - 3/2/13

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    Sorry. Here's the timeline:

    Finalize: Dec 30
    Paperwork complete: Dec 31
    Delivery button: Jan 31
    VIN (from iPhone App): Feb 9
    DL Photo: Feb 10
    Paperwork ready for signing: Feb 16
    Payment confirmation: Feb 19
    Car ready for delivery in Dallas: Feb 19
    Actual delivery date: Mar 2
    DMV registration paperwork sent: Mar 5
     
  5. irishstoutaz

    irishstoutaz Member

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    We received our MVPA on 5/24 and received our MS on 6/8... it will be a Docusign file attached to an e-mail and is a quick turnarnound. Do you have a 'Product Specialist' at Tesla HQ or have you only been working with your local DS?
     
  6. Clint Eastwood

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    Local ds. I did call tesla hq and they got things started. But my ds finally asked for license and insurance. I got it to him with no response. My car has arrived. We had set up Thursday pickup weeks ago. Alliant will overnight a check after they have the purchase agreement. So if I don't have it by tomorrow my pickup will be delayed. I just sent another email to the ds. Now I'm starting to get pissed off.
     
  7. Kenne74

    Kenne74 Member

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    Had a similar issue and boy did it piss me off. I ended up going around the DS and getting everything handled myself. It was a pain and I had a conversation with the marketing director, she was nice and it felt good to vent. If you feel you are not getting the attention you deserve don't be afraid to escalate.

    Heck if you want the directors # send me a PM. In the end I got my car, but I spent a lot of time doing there job. I did get a jacket out of my troubles, but its a bit too hot to wear it in Az lol.

    Ken
     
  8. irishstoutaz

    irishstoutaz Member

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    The communication at times was a bit frustrating, especially when you are trying to get the financing completed, etc... I didn't even get a local DS contact until after Tesla had received full payment. *Just a note it is a little different for delivery here in AZ.

    Good luck and hope someone does get you the MPVA before Wed based on Alliant needing it before 6:30pm to get your check out to you by Thu.

     
  9. Clint Eastwood

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    I sent my ds one last email tonight and he responded apologizing for how busy the end of quarter has been and that he will have the papers prepared first thing in the morning for me. So I'll see how it goes tomorrow, hopefully all works out.
     
  10. spaghetti

    spaghetti Member

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    Check out the "Sample Supporting Documents" link at CVRP Eligible Vehicles
     

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