Purchased AP 6 days ago, car still not updated

[N3RVOUS]

I took advantage of the discounted AP on Monday the 18th. The "Thank You" screen said:

Your Model 3 will automatically update within 3 days. Please note that your car will not update while offline, charging or being driven.

It's now Sunday, 6 days, and no AP. For the most part, my car has been plugged in and not charging, and connected to my home WiFi.

Any thoughts? Similar experiences? I've sent two notes to Tesla through my Tesla account on the website and another email to customer support. No replies yet.

Thanks in advance.

 

[SMAlset]

I think with the large number of deliveries they are trying to get done these last few weeks of March (all new owners will need to have accounts set up for them), plus all the sales generated for AP and FSD, Accounts is just backlogged. I’ve been trying to get my own account fixed—various issues going from my husband’s account with my car in it to my own account (car titled in my name at purchase), getting us both access to each others car, and other issues both app and online account related, I’m still waiting to see both of our accounts fixed. My ability to schedule service or pay for my FSD upgrade (no payment area I discovered) have been missing links, which I didn’t discover until last Sunday when I went to buy FSD. Talked to customer service and assured that will still happen at the reduced price, but yeah it’s frustrating waiting.

I do think both of our issues are just they are overwhelmed right now in Accounts. The phone Customer Service rep pretty much said as much. And in big scheme of things getting cars delivered to new owners is higher priority for the company right now. BTW have you checked your online account under Manage and looked at your car details? What happens when you try to activate AP through the stalk? Just wonder if you have it and didn’t know it.

 

[Big Dog]

I ordered the AP on Sunday and it was alive the next day (on Monday).

Suggest you call Customer Service 800#.

 

[N3RVOUS]

I ordered the AP on Sunday and it was alive the next day (on Monday).

Suggest you call Customer Service 800#.

Only 800 number I can find on the website is the roadside assistance. What's the Customer Service number?

 

[N3RVOUS]

Only 800 number I can find on the website is the roadside assistance. What's the Customer Service number?

Nevermind. Found it and called, closed Sunday. I'll try tomorrow if AP hasn't hit yet.

 

[kirbo20]

Have you checked autopilot settings to see if if auto steer is there? I was never notified via pop up that I had it but I checked daily and eventually it showed up.

 

[N3RVOUS]

Have you checked autopilot settings to see if if auto steer is there? I was never notified via pop up that I had it but I checked daily and eventually it showed up.

Literally every time I get in my car I press the autopilot settings to see if it's there Then I grimace when it still shows me the option to purchase autopilot.

 

[kirbo20]

Literally every time I get in my car I press the autopilot settings to see if it's there Then I grimace when it still shows me the option to purchase autopilot.

Lol, this was me hopefully customer service will get you going tomorrow if it doesn’t happen overnight.

 

[runham]

Literally every time I get in my car I press the autopilot settings to see if it's there Then I grimace when it still shows me the option to purchase autopilot.

I did a hard reset by pressing the balls in the steering wheel and the new features showed up. Might want to try if you haven't already.

 

[dhrivnak]

It can take a while as mine took 5 days and I bought well before the last day rush. I also needed the latest software update as well as the AP install got hung up for 3 days. Annoying but worth it in the end.

 

[N3RVOUS]

It can take a while as mine took 5 days and I bought well before the last day rush. I also needed the latest software update as well as the AP install got hung up for 3 days. Annoying but worth it in the end.

I'm still on 2018.50.6, so I wonder if that's a contributing factor.

 

[N3RVOUS]

Called customer support this morning. They said this is a "known" issue engineers are working on, and that the 3-5 day estimate was on the low end (which is incorrect -- the Tesla order confirmation page specifically says Your Model 3 will update within 3 days. But Tesla says I should expect it by the end of the week.

But who the hell knows.

 

[brobinson]

I'm still on 2018.50.6, so I wonder if that's a contributing factor.

Fairly certain that this is indeed your issue.

 

[ngogas]

Hang in there.

 

[N3RVOUS]

Fairly certain that this is indeed your issue.

Sure would be nice to get a SW update then!!

 

[brobinson]

Sure would be nice to get a SW update then!!

Do you have your car connected to Wifi? It seems like the majority of the fleet has received 5.15 at this point.

 

[N3RVOUS]

Do you have your car connected to Wifi? It seems like the majority of the fleet has received 5.15 at this point.

Yup, every night. I've even gone so far as to putting my Verizon MiFi in my car while at work so it's ALWAYS connected.

 

[Kira]

Yup, every night. I've even gone so far as to putting my Verizon MiFi in my car while at work so it's ALWAYS connected.

You're not alone - I'm stuck on 50.6 as well.

 

[opiuman]

Same for me, stuck on 50.6 but bought basic AP. The section doesn't even ask if I want to purchase in car.

 

[Kira]

Even plugged a WiFi extender into an extension cord and then hung that outside a second storey window for a day to see if that might help boost the WiFi in the driveway.... you'd think the 2+ year wait for the car would have enhanced my patience but apparently not.