Yeah, definitely don’t take it to Tesla to get the detailing work done. If they do it in-house they may make it worse, or best case they farm the job out to a bodyshop. You’re best to take it to a detailer if you have that option.
Congratulations on getting the car on your account. If you have paint issues, find a decent body shop and get their opinion on whether just a correction detailing will fix it or some respray is needed. Unless your local Tesla has a body shop attached (most don't) they won't have expertise on paint correction.Vroom is supposed to be reimbursing me for the detail I paid for to clean up the paint swirls and dirty interior, and I even spoke with one of their Executive Escalations people who assured it was approved and would be overnighted to me. That was 3 days ago and I've sent her several emails for follow up with no reply.
I'm going to have Tesla do the touch ups correctly, and I have service scheduled for next week to get that done. From order to delivery for us was about 3 1/2 weeks. We finally got the car on my Tesla account last night after waiting nearly a week from emailing Tesla with the info they needed. Car feels more like ours now.
So sorry to hear that you're going through that though. I will never use Vroom again for sure.
Same. Vroom is sending me $240 for the issues with the extra paint chip issue, which is more than enough to cover the cost of the touch up paint from Tesla. I just need to find a place to apply it since the service center told me they don't do that, after telling me they do.
Sorry, cannot help. There is a name that comes up in the Austin Tesla group frequently.
