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Quality Control, is this acceptable?

Discussion in 'Model S' started by kev1n, May 25, 2017.

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  1. kev1n

    kev1n Member

    Joined:
    Nov 17, 2016
    Messages:
    745
    Location:
    Bay Area
    my original steering wheel was replaced under extended warranty, it had very excessive fading/discoloring.

    the following pictures are of the new one i got, it came with a line dent at the bottom, i asked them about it when i picked up the car and their answer was that the whole batch came like that from their manufacturer(~10 of them).

    do you think this is acceptable? seems like they need to work out quality control with their manufacturer.

    [​IMG]

    [​IMG]
     
    • Informative x 1
  2. Venomboy

    Venomboy Member

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    Feb 1, 2017
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    Bay Area
    The sticking on mine near the inner bottom is pretty rough and uneven. I don't think your new wheel is acceptable.
     
  3. MS16

    MS16 Member

    Joined:
    Jan 23, 2017
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    Calif
    I would agree, that's not acceptable, even for a lower priced car. I'm surprised that even made it through QA.
     
    • Like x 1
  4. Black/Black MS

    Joined:
    Sep 13, 2016
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    Los Angeles
    I wouldn't lose any sleep over it. Maybe ask them for a free tshirt or something from the gift shop and call it even.
     
  5. sitter_k

    sitter_k Active Member

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    I'd be okay with that.
     
  6. Sawyer8888

    Sawyer8888 Member

    Joined:
    Mar 16, 2017
    Messages:
    415
    Location:
    South Florida
    My response would politely be, "That is your problem; not mine."

    I would then schedule another service for a replacement. Before going back to the SC I would ask that the shipment be inspected prior to you coming in.

    Some may find an indentation like this in their brand-new steering wheel acceptable; others including myself would not.

    Some of my related issues:

    According to my SC, the bumps and dents in the soft portion of the non-alcantera dash are a defect with all of these types of Tesla dashboards. They ordered two to replace mine and they were each worse than what I already had.​

    The metal grate portion of the dash also had a dent in it upon delivery. Had it replaced and it too had a dent. I have already advised my SC that I will be bringing it in for a second replacement.​

    If you're not happy, then have Tesla fix it. I certainly would.
     
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