TMC is an independent, primarily volunteer organization that relies on ad revenue to cover its operating costs. Please consider whitelisting TMC on your ad blocker and becoming a Supporting Member. For more info: Support TMC

Question about getting an email from ISA

Discussion in 'Model 3: Ordering, Production, Delivery' started by Thoglom, Jul 21, 2018.

  1. Thoglom

    Thoglom New Member

    Joined:
    Jul 21, 2018
    Messages:
    4
    Location:
    San Jose, CA
    Hey all,

    I tried to look around and couldn't find the exact issue I'm experiencing. Maybe I'm dumb and saw it but didn't understand it....anyway, figured I'd ask some people here. So I called today and when I got through, I just asked them if someone was assigned to my account and was told that there was someone assigned to it.

    My question is:
    How long before I get an email from that person?

    Facts:
    I still have an edit button
    I have the normal account page (no confirmation)
    I am trading in my current vehicle
    I am financing through my CU
    LR, RWD, MSM, Aero, EAP
    Ordered 6/30
    Live near Fremont, but have to do home delivery (was my only option when ordered)

    Thanks all for any help or if I can be pointed to a correct thread about this.
     
  2. Matt L

    Matt L Member

    Joined:
    Jul 20, 2018
    Messages:
    93
    Location:
    Fairfield CA
    I got an email 3-4 days after configuring. Did you ask for their phone number? Mine was always very responsive via phone.
     
  3. Thoglom

    Thoglom New Member

    Joined:
    Jul 21, 2018
    Messages:
    4
    Location:
    San Jose, CA
    Well I never received an e-mail. I literally just called to see if someone had been assigned or not. Tried to get some relief from hitting that refresh button lol Previously when I called (2 weeks ago) I was told that no one was assigned to my account yet. I figured once I got the email or call from the ISA, then it would make sense for me to contact them. It's so funny/crazy/maddening how this whole thing works. =P

    I definitely know that once I finally get my car, I'll be happy and all this stuff won't matter then haha
     
  4. Matt L

    Matt L Member

    Joined:
    Jul 20, 2018
    Messages:
    93
    Location:
    Fairfield CA
    If you don’t get an email soon, call and get the ISA’s phone number.
     
  5. Thoglom

    Thoglom New Member

    Joined:
    Jul 21, 2018
    Messages:
    4
    Location:
    San Jose, CA
    Sounds good. Thanks for the replies. :)
     

Share This Page

  • About Us

    Formed in 2006, Tesla Motors Club (TMC) was the first independent online Tesla community. Today it remains the largest and most dynamic community of Tesla enthusiasts. Learn more.
  • Do you value your experience at TMC? Consider becoming a Supporting Member of Tesla Motors Club. As a thank you for your contribution, you'll get nearly no ads in the Community and Groups sections. Additional perks are available depending on the level of contribution. Please visit the Account Upgrades page for more details.


    SUPPORT TMC