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Questionable Bodyshop treatment of battery!!??

Discussion in 'The UK and Ireland' started by ginger biker, Feb 28, 2021.

  1. Alex987854

    Alex987854 Member

    Joined:
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    Location:
    UK
    I would be asking Tesla if this is one of their approved body shops as they claim. If Tesla say no, then there are more questions to ask the insurer and trading standards.

    If they say yes, then there are questions to ask Tesla.
     
  2. Mr H

    Mr H Active Member

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    Hold your finger down on the model 3 logo, when the dialogue appears, type ‘service’
     
  3. ginger biker

    ginger biker Member

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    Location:
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    I’ll happily name the garage, and provide extracts from all the absolute nonsense they’ve sent me once I’ve got my car back and accepted it as being in as-new condition.

    More comms from them this evening saying they still have no eta on the parts but will update me next week if they get an eta. Not an hour later a phone call from a manager at the insurance company who’s been told by the garage the parts are arriving tomorrow. The first person I’ve spoken to (apart from you guys) who actually questioned the whole situation - even to the point of suggesting without any prompting whatsoever “it looks like they’re trying to hide something”

    Current theory is they may well be Tesla approved but not following correct procedures for enacting the repairs, or looking after batteries. Just happens that their complacency has led to them being caught out this time. Manager was VERY interested in the fact that the garage stores vehicles unattended and unlocked even when there are no staff on site.
     
  4. GRiLLA

    GRiLLA Member

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    Isn't that the service menu, not putting the car in service mode. Otherwise it would be rather easy for anyone stealing a car to disable tracking
     
  5. Silicon Desert

    Silicon Desert Active Member

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    Maybe yes, maybe no. A lot of shops will disconnect the high voltage under the frunk to reduce battery drain and disconnect the 12v battery while they do repairs, which of course means you won't be able to connect to the car with ANY app.
    Just like when Tesla disconnects you from using the app while in service mode, I am not surprised by this method. If I were repairing a car, I would not want the owner trying to do things with the car while in my possession.
     
  6. Silicon Desert

    Silicon Desert Active Member

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    Yes, and maybe a "Stop tinkering with the car while I'm trying to fit it" mode. :D
     
    • Disagree x 1
  7. ACarneiro

    ACarneiro Active Member

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    Yes, that’s called “Service Mode” and any body shop that doesn’t know about it probably should t be messing with my Tesla.
     
    • Like x 1
  8. Silicon Desert

    Silicon Desert Active Member

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    right... It was a joke you know ;)
     
  9. ACarneiro

    ACarneiro Active Member

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    My apologies, I am clearly in pissed-off-Friday-night-lockdown-and-I’ve-had-enough-of-this-COVID-crap mode ;)
     
  10. Silicon Desert

    Silicon Desert Active Member

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    thanks, no apologies needed. I probably should have been more clear about my comment. Yes, I would be really upset from everything I've read about this event.

    OP, Best of luck on getting things moving along. Let us know why they let the battery drop to zero.... assuming it wasn't a mis-reporting from your app not updating the status.
     
  11. Mr H

    Mr H Active Member

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    You may be right but it does say 'service mode' in big red letters across the whole screen
     
  12. NorfolkMustard

    NorfolkMustard Active Member

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    M3P w/FSD
    I haven't found this to be the case. When in service mode the usual slew of information in the api is all replaced with just:-

    'response' => NULL,
    'error' => 'vehicle is currently in service',
    'error_description' => ''
     

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