Hi,
So on 7/1 I ordered the Model Y Tow Package that cost $1299 out the door.
I made a service appointment as prescribed on the Tesla Store page to have the Model Y Tow Package installed. I was called the same day, and told I would have to wait for tracking information.
I waited until after the 4th of July weekend to make another service appointment, and 7/9 was available.
Today on 7/8 I received a message in the app saying, “Hi this is Tesla, at this time the online order team has not processed the order. If you would like to follow up on it please email [email protected]. we have moved the appointment out further for now. We may have to cancel until you receive shipping confirmation. thanks,”
So much for making time to have this installed on 7/9. I emailed [email protected] and haven’t received an reply yet.
Then just before posting this I just received a phone call from someone at the Plano service center telling me that they have no information on where the Model Y Tow Package is, and that because of this they are scheduling me for 7/26 for an in-service center installation appointment.
I relay that I’ve seen this done online by mobile techs, and the mobile tech who came to look at my cars paint scratches after delivery said they do them mobile, and he had done them.
So I sent them the screenshots of my order history and invoice. It does say “Enroute to Plano.”
This is all confusing to me because I’ve read online people have the parts delivered in less than a week, and my experience with ordering accessories from Tesla is 5 business days or less from date of order.
My understanding is a service center can’t order the parts for me, and they can’t find out where they are. To me that is a huge disconnect in their supply chain.
So my questions are, how do I help the service center people do their job so I don’t have to go all of July without being able to tow my waverunners, and how do I encourage them to work me in for an earlier appointment if/when they do find the parts? Now that I look at my Tesla app it says 7/27 for a service center appointment. That’s wild.
So on 7/1 I ordered the Model Y Tow Package that cost $1299 out the door.
I made a service appointment as prescribed on the Tesla Store page to have the Model Y Tow Package installed. I was called the same day, and told I would have to wait for tracking information.
I waited until after the 4th of July weekend to make another service appointment, and 7/9 was available.
Today on 7/8 I received a message in the app saying, “Hi this is Tesla, at this time the online order team has not processed the order. If you would like to follow up on it please email [email protected]. we have moved the appointment out further for now. We may have to cancel until you receive shipping confirmation. thanks,”
So much for making time to have this installed on 7/9. I emailed [email protected] and haven’t received an reply yet.
Then just before posting this I just received a phone call from someone at the Plano service center telling me that they have no information on where the Model Y Tow Package is, and that because of this they are scheduling me for 7/26 for an in-service center installation appointment.
I relay that I’ve seen this done online by mobile techs, and the mobile tech who came to look at my cars paint scratches after delivery said they do them mobile, and he had done them.
So I sent them the screenshots of my order history and invoice. It does say “Enroute to Plano.”
This is all confusing to me because I’ve read online people have the parts delivered in less than a week, and my experience with ordering accessories from Tesla is 5 business days or less from date of order.
My understanding is a service center can’t order the parts for me, and they can’t find out where they are. To me that is a huge disconnect in their supply chain.
So my questions are, how do I help the service center people do their job so I don’t have to go all of July without being able to tow my waverunners, and how do I encourage them to work me in for an earlier appointment if/when they do find the parts? Now that I look at my Tesla app it says 7/27 for a service center appointment. That’s wild.