I wondering if my experience with purchasing an inventory car from Tesla is normal. For buying a $90K car, I really feel like I'm being kept in the dark/ignored.
I secured a reservation on a Model X from a really proactive Sales/Owner Advisor on Sept 14th. After putting down my deposit, I have not heard back from anyone for 10 days. I periodically(about once every 2-3 days) asked for updates on the car delivery, but never got a reply.
I finally got a call from another person than my OA (perhaps the delivery specialist) on Sept 24th after texting my OA asking what's going on. I get a vague update that the car is being prepped, but no firm delivery date. Now, 4 days later, I call back and still, I get a general 2-4 weeks in mid-october without exactly knowing the status of the car and where it is (it's located 2 states away from my location). So, 2 weeks after putting down my deposit, I still have no idea what my delivery date is.
This is definitely a bad user experience and I am actually considering just cancelling the order.
Is this normal for purchasing an Inventory Model X?
I secured a reservation on a Model X from a really proactive Sales/Owner Advisor on Sept 14th. After putting down my deposit, I have not heard back from anyone for 10 days. I periodically(about once every 2-3 days) asked for updates on the car delivery, but never got a reply.
I finally got a call from another person than my OA (perhaps the delivery specialist) on Sept 24th after texting my OA asking what's going on. I get a vague update that the car is being prepped, but no firm delivery date. Now, 4 days later, I call back and still, I get a general 2-4 weeks in mid-october without exactly knowing the status of the car and where it is (it's located 2 states away from my location). So, 2 weeks after putting down my deposit, I still have no idea what my delivery date is.
This is definitely a bad user experience and I am actually considering just cancelling the order.
Is this normal for purchasing an Inventory Model X?