I figured we should have our own thread, instead of clogging up the Charlotte, NC Waiting Room. As many of you know, in August the Raleigh Sales Center lost their storage lot, which put a huge damper on their ability to deliver cars, and has caused a lot of delivery dates to slip. They have a new delivery manager, Mike, who just started last week and is working hard to rectify the situation. You can read a little more about that over here: Raleigh (Non) Delivery Experience.
Anyhow, all the folks at Raleigh Sales that I've met have been super cool and are working hard to get everyone their cars. They lost some delivery people when Tesla did its workforce reduction in June, and that combined with the storage lot issue has been a double whammy. Even though my delivery date has slipped twice (8/10 -> 8/20 -> ?), I'm trying to stay positive and cut them some slack.
If you are waiting for a new delivery date after having one cancelled, you should call or stop by and talk to Mike. He has some ability to prioritize what cars get put on the trucks to come up from Charlotte. Apparently, if your car is not on the "Active" list (which can happen after a cancellation by your IDA?) you might not automatically get on the next truck that isn't full, so best to check in with Mike. There is still some uncertainty on scheduling the trucks, since distribution handles that, but they are working to get this process more streamlined. (Plus, sometimes the truck driver doesn't have enough hours to get the truck all the way to the destination, although Charlotte to Raleigh is pretty short.)
You also have the option to go to Charlotte for a delivery, but you'll have to pay in advance, since they can't handle money there, thanks to the lame dealerships lobbying the DMV to deny Tesla more than one licensed location to sell cars. Apparently, the dealerships may also be trying to buy up parking lots in Raleigh to prevent Tesla from getting one.
All of the above is what I've been able to glean from talking to various people at Tesla and elsewhere. Hopefully I didn't get anything majorly wrong, but none of this should be construed as official Tesla info.
Anyhow, all the folks at Raleigh Sales that I've met have been super cool and are working hard to get everyone their cars. They lost some delivery people when Tesla did its workforce reduction in June, and that combined with the storage lot issue has been a double whammy. Even though my delivery date has slipped twice (8/10 -> 8/20 -> ?), I'm trying to stay positive and cut them some slack.
If you are waiting for a new delivery date after having one cancelled, you should call or stop by and talk to Mike. He has some ability to prioritize what cars get put on the trucks to come up from Charlotte. Apparently, if your car is not on the "Active" list (which can happen after a cancellation by your IDA?) you might not automatically get on the next truck that isn't full, so best to check in with Mike. There is still some uncertainty on scheduling the trucks, since distribution handles that, but they are working to get this process more streamlined. (Plus, sometimes the truck driver doesn't have enough hours to get the truck all the way to the destination, although Charlotte to Raleigh is pretty short.)
You also have the option to go to Charlotte for a delivery, but you'll have to pay in advance, since they can't handle money there, thanks to the lame dealerships lobbying the DMV to deny Tesla more than one licensed location to sell cars. Apparently, the dealerships may also be trying to buy up parking lots in Raleigh to prevent Tesla from getting one.
All of the above is what I've been able to glean from talking to various people at Tesla and elsewhere. Hopefully I didn't get anything majorly wrong, but none of this should be construed as official Tesla info.
