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Random Car Alarm Triggers

Discussion in 'Model X' started by mkhalasi85, Jun 5, 2019.

  1. mkhalasi85

    mkhalasi85 Member

    Joined:
    Jun 28, 2017
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    Location:
    Sacramento, CA
    I have a MX with AP1 and I got the Enhanced Anti-Theft installed.

    I'm currently running 2019.16.2 and I've noticed the car alarm go off a few times. The car is in my garage, no one inside the car or even around the car.

    Anyone else come across this?
     
  2. frank-datank

    frank-datank Member

    Joined:
    Oct 11, 2018
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    Location:
    Indianapolis
    Had the exact same thing happen the other day, twice. Nothing since. First time I walked by it and it went off. Second time I wasn't even close to it. In garage both times.

    AP 2.5, enhanced theft, 2019.16.2
     
    • Helpful x 1
  3. gde_eu

    gde_eu Member

    Joined:
    Dec 17, 2015
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    Location:
    Europa
    Yes, same here (2019.16.2), happen twice in the garage with no reason. (I'm in Europe so I think the so called "Enhanced Anti-Theft" is installed by default since day one here)
     
  4. icetoev

    icetoev Member

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    Jun 12, 2018
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    Location:
    Orange County, CA
    My car spent a significant amount of time in service for this issue. It would go off at night in my garage for no reason several times. Did alot of "fixes" but looks like what finally fixed it was relocation of the wiring harness according to SC.
     
  5. frank-datank

    frank-datank Member

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    Location:
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    That's encouraging that there's a fix. Mine just went off again randomly in my garage. It seems weird it's consistently at home in garages. Maybe it's just a numbers game since that's where we park most.

    Just made a service appointment, hoping for a fix. Otherwise, I'll just remove Enhanced Security and go back to stock.

    Edit: I'm on 2019.20.1 now, and that definitely didn't fix it...
     
  6. icetoev

    icetoev Member

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    Location:
    Orange County, CA
    I found that leaving it in the garage and using the app to check status (effectively waking up the car) often causes these issues. Were you able to keep the stock dome light part?
     
  7. ShawnA

    ShawnA Member

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    Nov 13, 2017
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    Location:
    Edwardsburg, MI
    Hi All,

    Is there an option (like in Sentry mode) to NOT use it in marked/memorized locations???
    It seems like in your garage might be a place where you want it to be off...
    Unless of course you live in a not safe area.

    Shawn
     
  8. Bogobec

    Bogobec Member

    Joined:
    Jan 11, 2016
    Messages:
    280
    Location:
    Canada
    Got this twice now. Both times where when out of town in the forest. Car parked, nothing around. Even reviewed the sentry video. Nothing. First time I disabled everything, sentry, alarm and tilt. Solve the issue for the weekend. This morning at another location it did it again. I disabled only the sentry since this was the message I got on my phone that sentry triggered the alarm. But then it happened again 30min later. Disabled the tilt and alarm and everything is ok.

    That what made me thing that it was the tilt and lead me to that post.

    I’ll check with my SC for the wiring thing.

    Thanks.
     
  9. frank-datank

    frank-datank Member

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    Location:
    Indianapolis
    I ended up canceling my appointment last month to give firmware a chance to fix it. But no luck. Have had at least 2 more false alarms, and 2 likely REALLY hare-trigger alarms. I've got a new mobile service appointment set for next week. I'm hoping they can just turn the motion off, so they don't have to remove the Enhanced Security piece all together.

    From my texts w service, they say the motion detecting is super sensitive, and as of now, there's no way to adjust it.
     
  10. frank-datank

    frank-datank Member

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    Location:
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    I agree. Definitely thinking its Tilt/Intrusion as that's the trigger for the Enhanced Security. It'd be awesome if it wasn't all or nothing, and we could just disable Tilt. But to get sentry, you have to go all-in on the security features.
     
  11. Bogobec

    Bogobec Member

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    Location:
    Canada
    I got my X last November and got the enhanced anti thief installed a month later. So it worked fine for more than 6 month without false trigger. Could it be a firmware update that just made it more sensitive? Or maybe a failure from the unit that would need it to be replaced?
     
  12. frank-datank

    frank-datank Member

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    Good question. I've only had mine installed for about 2-months, so I didn't have much of a sample size for false alarms. But seems like it could be related to software updates. Seemed to be around 2019.16.2 when I first started getting triggers, which is also what OP reported being on.
     
  13. mbp11

    mbp11 Member

    Joined:
    Jan 30, 2019
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    Location:
    SF Bay Area
    Mine went off several times this week. Really hot here in the SF Bay area and the windows were down a crack and a fly flew in and set off the alarm where it was parked. Kid you not!
     
  14. Daisame

    Daisame Member

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    Location:
    Sicklerville NJ
    #14 Daisame, Jul 16, 2019 at 1:19 PM
    Last edited: Jul 16, 2019 at 1:41 PM
    I have a new model X and they were able to install the enhanced alarm before they delivered the car. I have had it about 6 weeks now, and a couple weeks ago, the alarm went off in my office parking lot two days in a row. There is really just people from our company, not heavy traffic at all. I scheduled a service center visit for next week, but it has not gone off again since.

    Those two days, it went off around noon and 3PM. Just once per day. It has not gone off anywhere else. I was thinking something to do with heat, but I am just speculating.

    As I was typing this... my alarm went off again. :confused:
     
    • Like x 1
  15. Daisame

    Daisame Member

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    Apr 29, 2019
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    263
    Location:
    Sicklerville NJ
    OK Mine went off 3 times today. It is also very hot out. I am wondering if this has something to do with heat. it does not go off at home, just out in my office parking lot, when it is noon or later. I think I need to disable it in the meantime.
     

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