TMC is an independent, primarily volunteer organization that relies on ad revenue to cover its operating costs. Please consider whitelisting TMC on your ad blocker and becoming a Supporting Member. For more info: Support TMC

Random "Contact Tesla Service" messages

Discussion in 'Model X: Interior & Exterior' started by qadaemon, Sep 29, 2016.

  1. qadaemon

    qadaemon Member

    Jul 29, 2016
    Sidney IL, Cape Canaveral FL
    Anyone else have random "Car Needs Service Contact Tesla Service" messages pop up on the dash display? Once or twice a week I get it, and the car won't go into gear while the message is up. I've called Tesla while it is happening several times, but they never see anything wrong with it remotely. Rebooting the displays doesn't help. If I shut and lock the doors, & walk away for a few minutes it disappears.

    SC had it in twice to take a look but never finds anything, unfortunately. They thought it was related to energy saving being on, but it still happens with it off. Hopefully someone here has some experience.


    Attached Files:

  2. ptsagcy

    ptsagcy Member

    Nov 4, 2013
    Yes I've had it and the car would not restart. Tesla replaced the main power cable that goes from the high power distribution box to the front motor. They said it's a known issue. Get it resolved before it leaves you stranded.
    • Like x 1
  3. ShotgunF15E

    ShotgunF15E Member

    Jan 30, 2016
    San Diego, CA
    I've gotten that once but it was only a loose cable that they could see in the logs. Fixed it right away.

    This is not normal and should not be happening with your car. Elevate the issue until it's resolved.

Share This Page

  • About Us

    Formed in 2006, Tesla Motors Club (TMC) was the first independent online Tesla community. Today it remains the largest and most dynamic community of Tesla enthusiasts. Learn more.
  • Do you value your experience at TMC? Consider becoming a Supporting Member of Tesla Motors Club. As a thank you for your contribution, you'll get nearly no ads in the Community and Groups sections. Additional perks are available depending on the level of contribution. Please visit the Account Upgrades page for more details.