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Random observations from the Menlo Park service center

Discussion in 'Model S' started by sffrog, Jan 26, 2013.

  1. sffrog

    sffrog New Member

    Joined:
    Jan 26, 2013
    Messages:
    4
    Location:
    Palo Alto, CA
    Visited the Menlo Park showroom yesterday. They have a large servicing area at the back, which is some kind of central servicing and research center. I had a chat with the service people and here are a few takeaways:
    - addressing my enquiry about the number of cars undergoing service (implying reliability issues, which is what I was trying to fish out), the service person (more like an R&D guy as it turned out) said that there were very little mechanical issues with the cars. The occasional fogged headlights, little things like this. No pattern of return for a known mechanical issue;
    - most issues are software-related apparently, and are most often fixed over the phone by a soft reset. Most cars in the service areas basically had a software issue not immediately fixable by a reset, and current software was being uploaded;
    - interestingly, a couple of cars were being prepped to be Google self-driving cars (which until now I have seen to be Lexus SUV hybrids). I would not be surprised if Tesla and Google were collaborating at several levels; no proof, just an interesting data point.

    That's all I got folks!
     
  2. mknox

    mknox Well-Known Member

    Joined:
    Aug 7, 2012
    Messages:
    8,552
    Location:
    Toronto, ON
    Good to hear, but there seems to be a disproportionate number of people having door handles replaced if this forum is any indication...
     

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