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kind of ashamed to admit it, but it was wells fargo.
Unfortunate that I had to go through this process-but refunded by CIBC VISA. I fully endorse them removing the software as I don't believe in free lunches.View attachment 496371
I'm sure they’d “mistakenly” hit him with an unauthorized FSD upgrade on his credit cardyou should have told tesla "sorry, once that $3k hit my account, I have a policy of no refunds."
goose, meet gander. lol.
I wonder if its possible to call the credit card company, pro-actively, and give them a heads-up that if such a charge does happen, to blacklist it or reject it as fraud. I might call mine just to find out if this is possible. it may also be possible to get a call from the credit card company if a charge beyond X amount is attempted.
wonder how we can ensure our safety in this madness?
I can't tell you how many times my bank has stopped a legitimate credit card purchase in its steps as a fraud for me, and it is very annoying. I've been on the phone with the fraud department while placing an online order for a third time as they assure me everything is set so it will go through and it is still rejected and they can't explain it. Be careful what you wish for.my guess as to why they do it post-sale, is that they don't want to slow down the 'usual path' (fast path) of when you do want the sale to go thru. if they had to do an inline blocking 'if' and it took time, that would annoy people (that would be their reasoning). so, that's my guess as to why they don't (and won't ever) have it *before*. they want the sale to happen and then have *you* spend more time undoing it. maybe some times you'll just not put the effort in and the sale will go thru even though you didn't want it. they do that stuff (sigh)..
... Though I'm a bit disappointed that a charge back STILL seems like the only recourse here...
Thanks. It is interesting that sone of the Tesla fanatics belittle you for complaining about anything. The purpose of my post is just to educate (and at the rime be educated) on what recourse you have. It was an easy fix but I wished I had this info when I noticed the charge. Got stressed over nothingI'm still kicking myself over not going through the bank when this happened to me last February. Haha. Glad you got it resolved!! Though I'm a bit disappointed that a charge back STILL seems like the only recourse here...
Glad to see they are finally addressing the issue!Tesla owners are unintentionally buying expensive software upgrades and not getting refunds, Musk says will address - Electrek
An article on Electrek about this. Elon has already been called out about the problem on Twitter and responded. Hope this gets sorted out for you all soon. Bad for you and the brand.
Didn’t expect this from Tesla. Given that there are many people posting similar accidents - it’s a total scam from Tesla
The worst thing about the whole thing is experience with Tesla. haven't even got the software update yet but they will not refund.
Can you give it a test for us and see if you get a prompt? It's still unbelievable there's no prompt or confirmation.if we see the app update to a confirmation dialog (at least) then we'll know they are really working on a solution.