RANGE UPGRADE CHANGE? Option to Upgrade 60D to 75D Gone from Tesla.com "Manage" Page

[SSedan]

Bull.

Again compare this to what the older cars are seeing with range cuts and slashed supercharging rate........who has actually been hurt not pretend hurt if you torture the argument enough.

 

[upinatem]

I've been trying to get a straight answer out of service lately about this. They said they were running it up to the engineers and would get back to me. We took delivery of a 60D Model X Jan 2017 and were basically waiting and hoping for the price to come down from $4500 to $2k like the S, which we thought was more reasonable for a measly what, 32 miles or something in range? I was more interested in the uncorking. But what I don't get is why no warning before taking it away, if it truly is gone? That may have pushed us over the edge to spend the $4500 because honestly, selling this vehicle we paid $93k for because at the time we had to pay extra for towing and winter packages, along with Enhanced Autopilot, just to start over again to get a 100D at about the same price is not something we're going to do. And now that the range is down to 179 at 100%, without an upgrade option we're praying to hit that 20% range loss so that we can get the battery upgraded under warranty. It just doesn't make sense that they didn't warn anyone that it was going away. It may have pushed many of us to upgrade finally.

 

[brian77nj]

Yes same here also annoyed about this. Shall we try to gather up everyone affected by this?

1. Gather up everyone affected and willing to take part
2. Group tweet to Tesla/Elon at a specified date (expecting no response)
3. Threaten legal action
   
4. Take legal action

There is legal standing because it was a fundamental feature when the car was sold which was then removed without notice. So at the very least Tesla owes us the feature that they sold us. The resale value of the car is dramatically affected (so there is possibly also grounds for compensation as part of the legal action) depending on 60KW vs 75KW.

I'm in the same boat. Purchased as it was a fundamental feature. It would be different if Tesla said you have XX days until the feature is gone but nothing like that happened. It just disappeared, just like autopilot add-on. I noticed it when the website changed but that's been almost a year now.

 

[Rocky_H]

And now that the range is down to 179 at 100%, without an upgrade option we're praying to hit that 20% range loss so that we can get the battery upgraded under warranty.

Sorry, but that is not a thing. On the Model S and X, the warranty specifically excludes degraded capacity of the battery as a warranty remedy condition. It was only with the Model 3 that they introduced a limit for capacity degradation to trigger warranty coverage.

 

[upinatem]

Sorry, but that is not a thing. On the Model S and X, the warranty specifically excludes degraded capacity of the battery as a warranty remedy condition. It was only with the Model 3 that they introduced a limit for capacity degradation to trigger warranty coverage.

What options do we have then to get more range? Pay that guy in Florida for a 3rd party battery swap? I guess here’s to hoping the battery just goes bad then.

 

[ucmndd]

What options do we have then to get more range? Pay that guy in Florida for a 3rd party battery swap? .

Yes, that, or get a new car.

 

[chadm369]

Hi everybody,

I have a solution here. I've been trying to get his done ever since I bought my used 2016 model S 60D about 6 months ago, and finally got it done yesterday (11/19/2020). I spoke with a gentlemen at the Tesla service center in Clarkston, Michigan name Ricky. He was very helpful. His email is "Rbayne at tesla dot com" (I purposely typed the email like that so his email address does't get picked up by spam bots) or you can just call the Tesla service center in Clarkston MI (248) 241-9321 and ask for Ricky.

He said there is an issue with the apps and online accounts where the option no longer shows up there and that has caused many who work at Tesla to assume that it is no longer offered. But it is. I had to make an appointment and bring my car there, but they were able to do it. It cost about $2,400 with tax on my model S.

If you're within driving distance of Clarkston, MI, you could just go see Ricky. But if not, still get in touch with him and see if he can help facilitate the upgrade with your local service center.

 

[⚡️ELECTROMAN⚡️]

Interesting, I was just asking service about this issue on Monday while having the FSD computer swapped. They said if there is no upgrade option in the app then it’s not possible. What is your range estimate at 100% charge now?

 

[SSedan]

Unfortunately enthusiasts often know more than professionals because we care to.

 

[ucmndd]

Interesting, I was just asking service about this issue on Monday while having the FSD computer swapped. They said if there is no upgrade option in the app then it’s not possible. What is your range estimate at 100% charge now?

Give your service center this part number and tell them you’d like to buy it.

BATTERY UPGRADE, 60kWh to 75 kWh, MS(1091845-06-A)

Any service center can do it, but few know of the existence of this “part” in their system. It’s $2250 plus tax now.

 

[⚡️ELECTROMAN⚡️]

Give your service center this part number and tell them you’d like to buy it.

BATTERY UPGRADE, 60kWh to 75 kWh, MS(1091845-06-A)

Any service center can do it, but few know of the existence of this “part” in their system. It’s $2250 plus tax now.

Thank you. I just asked them about it and they looked it up and said I was eligible. I may do it if I can't get to the ski resort and back without stopping to Supercharge. Was it $2,000 or $2,500 before they removed the option from our accounts?

 

[upinatem]

Give your service center this part number and tell them you’d like to buy it.

BATTERY UPGRADE, 60kWh to 75 kWh, MS(1091845-06-A)

Any service center can do it, but few know of the existence of this “part” in their system. It’s $2250 plus tax now.

Any idea what the part number would be for the X?

 

[ucmndd]

Any idea what the part number would be for the X?

Sorry, no. But I assume if you gave them the Model S part they could find the X equivalent.

 

[brian77nj]

This is excellent news but I got an email of a local Tesla service center and they said "That part number does not come up as being valid in our system". If anyone has any additional info or even a receipt screenshot or email from a parts person that knows, please share.

 

[ucmndd]

This is excellent news but I got an email of a local Tesla service center and they said "That part number does not come up as being valid in our system". If anyone has any additional info or even a receipt screenshot or email from a parts person that knows, please share.

@Woodwinds was the one that originally posted that part number from their own experience, so maybe they could share an invoice screenshot or other material.

 

[brian77nj]

@Woodwinds was the one that originally posted that part number from their own experience, so maybe they could share an invoice screenshot or other material.

I did reach out to woodwinds directly and he gave me some additional information. I'm going to work with that and see what happens.

 

[gwxfer]

Who interesting in unlocking your 60 battery to 75 kilo, can reach me in private. I will provide you more info about this unlocking.