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Ranger Fee - Service Center Coming Soon

Discussion in 'Model S: Ordering, Production, Delivery' started by wolfson292, Feb 22, 2016.

  1. wolfson292

    wolfson292 Architect

    Joined:
    Feb 16, 2016
    Messages:
    94
    Location:
    Florida
    When taking my test drive, I asked about the Ranger fee that several posts have been made about. I was assured I didn't need to worry because Tesla had announced that at some point in time a Service Center was being built in my city, but until then Tesla would cover the full cost of any transport to and from a service center. I am about an hour and a half from the nearest store so this does matter a little. Has anyone been given a similar answer?

    What I can't find is a published list anywhere of cities that Service Centers are coming to in the future.
     
  2. Patrick W

    Patrick W Active Member

    Joined:
    Mar 17, 2015
    Messages:
    1,271
    Location:
    SLC, UT
    Folks at the local (SLC, UT) service center told me that if the car can not be driven there is no charge to have a ranger attempt repairs or to have it moved to the service center.

    There is a charge if the car is drivable and the owner just wants some minor work done on it.
     
  3. Spidy

    Spidy Active Member

    Joined:
    Feb 7, 2015
    Messages:
    1,320
    Location:
    EU
    Change of Policy on Tesla Ranger Service

    After reading the comments there I would ask Tesla to give me everything in writing. (They probably won't.)

    Also even if they offer ranger service, then there is now a per mile charge (I think $1?) and not just a $100 fee. Not sure if that's exactly what you want.
     
  4. tstafford

    tstafford Supporting Member

    Joined:
    Jul 4, 2015
    Messages:
    932
    Location:
    Nashville, TN
    I too would want it in writing from Tesla. Too many posts here on TMC about inconsistency and shifting with respect to these policies.
     
  5. cpa

    cpa Active Member

    Joined:
    May 17, 2014
    Messages:
    2,086
    Location:
    Central Valley
    Yes, I discovered the same thing a few months' back when a Ranger showed up to take my car to the Monterey/Seaside Service Center. I live in Fresno. He said that there were about 130 or so Teslas in and around Fresno. He further said that a Service Center is planned for here, but he was not aware of the timing--still could be a couple of years out (my words, not his.)

    He is based here, sort of a Resident Ranger.

    Maybe Tesla is starting to ferret out locations with a high-enough customer base that is a 2-3 hour drive from an established Service Center, and placing Resident Rangers in those communities.
     
  6. islandbayy

    islandbayy Active Member

    Joined:
    Feb 25, 2013
    Messages:
    2,394
    Location:
    Greendale, Wisconsin
    I know Highland Park, even though it's proximity to Villa Park and Chicago Service/Sales centers, was built due to having 200+ Model S's in that city.
     

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