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Ranger service: what am I entitled to?

Discussion in 'Model S' started by derekt75, Mar 4, 2015.

  1. derekt75

    derekt75 Member

    Joined:
    Jul 16, 2012
    Messages:
    592
    Location:
    San Jose, CA
    Even though I live within 20 miles of a service center, I bought the ranger service plan.
    Whenever I call a service center, they always ask when I'll drop off the car. I always ask, can I do it without driving myself to the SC?
    So far, they've always said, sure, they'll pick up my car. One time they towed my [working] car, and the other times they've given me a loaner.
    I haven't had to pay, yet.

    What's going on? Is the rule that if you bought ranger service, they'll do valet service for free? or do they do valet service for free for everyone? Is it only for stuff that is Tesla's fault? Like if my 2 yr old smashes my touchscreen with a screwdriver will they valet my car for free, or is that on me since it's my fault I let a 2 yr old wield a screwdriver next to my touchscreen?
     
  2. Morristhecat

    Morristhecat Member

    Joined:
    Jul 3, 2012
    Messages:
    568
    Location:
    Burnaby, BC
    I believe complimentary valet service is free as long as you live close enough to the SC. Something like within 50 miles or so. You may have wasted your $ on the Ranger service.
     
  3. stevezzzz

    stevezzzz R;SigS;P85D;SigX

    Joined:
    Nov 13, 2009
    Messages:
    6,062
    Location:
    Colorado
    Have a look at this very active thread:

    Ranger Service Going Away?

    I prepaid for Ranger and Valet service and so far my SC has always picked up my car from home when it needs service, that is, if they can't perform the work in my garage.
     

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