Hey all, I need some advice on what I should do! Long story short... I am losing Premium Connectivity. I feel I should be grandfathered into it because I placed my order before the July 1, 2018 cutoff. My Model X had to be re-ordered because there was a major defect found on the vehicle on the date of my delivery, 7/13/18--a technician called me. They recommended a re-order, which I then agreed to. Unbeknownst to me, that re-order put me after the July 1 cutoff to which I will be losing Premium Connectivity at the end of the year. I have e-mails and receipts proving my original order time frame. I reached out to Customer Support and essentially was denied but her reply made me think that she either didn't read my original message fully or didn't understand my circumstance. I sent a reply; however, I still haven't heard anything back yet. I attached a picture of the email exchange with personal info redacted. If anyone has any advice on what I can do, please let me know, thank you!