I want to share my experience here as an X-care user who just used the warranty for the first time today.
I researched into ext warranty last year when my 2016 S warranty expired. We originally didn't plan to keep it and wanted to trade it in for an X. Then we decided to keep it as second EV. That's when the original warranty expired and we bought the 4 years ext warranty.
Fast foward to this year and about 10K miles later, my headlights went out with the common symptom of dim light and yellowing eyebrows. I know this is something that Tesla will replace under warranty and X-Care will do too.
So I called X-care to let them know in advance and then book the service appointment via the app. Tesla came today and replaced both headlights in 30 minutes. Then I gave them the car to call X-care to settle my bill.
Since he never dealt with X-care before, he has to contact his manager to see how this works. Eventually, they figured this out and my bill is only $100 deductible as expected.
Honestly, I was a little skeptical of whether they will deny everything and let me hold the bag but they come through without issue.
I think the X-care purchase we made would be a good investment as we plan to keep this S for a couple more years.
I researched into ext warranty last year when my 2016 S warranty expired. We originally didn't plan to keep it and wanted to trade it in for an X. Then we decided to keep it as second EV. That's when the original warranty expired and we bought the 4 years ext warranty.
Fast foward to this year and about 10K miles later, my headlights went out with the common symptom of dim light and yellowing eyebrows. I know this is something that Tesla will replace under warranty and X-Care will do too.
So I called X-care to let them know in advance and then book the service appointment via the app. Tesla came today and replaced both headlights in 30 minutes. Then I gave them the car to call X-care to settle my bill.
Since he never dealt with X-care before, he has to contact his manager to see how this works. Eventually, they figured this out and my bill is only $100 deductible as expected.
Honestly, I was a little skeptical of whether they will deny everything and let me hold the bag but they come through without issue.
I think the X-care purchase we made would be a good investment as we plan to keep this S for a couple more years.