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Rear door handle intermittently quits and service center unhelpful. Should I try another?

Discussion in 'Model S' started by Dbj77, Jul 19, 2017.

  1. Dbj77

    Dbj77 Member

    Joined:
    Feb 5, 2017
    Messages:
    33
    Location:
    Washington, DC
    i just booked my third appointment for a nagging problem that has been present since I bought the car. The back left passenger door handle intermittently quits working completely- doesn't auto present, doesn't respond to pressure. I have to open the door from the inside. When this happens, the window also won't work, making it seem like a power issue to the back door. A major annoyance is that this is intermittent, but I'd say it happens more than 50% of the time (will work for a few hours, then won't work for a few hours). The first time I took it in they replaced the door handle, no dice. The second time, they replaced the computer in the drivers side door, which seemed to fix it for a few days, but now it's back. I'm not sure what else to do- this seems to be a puzzle for the service guys. I'm wondering if I should try and book at the other service center nearby, to have a fresh team take a look. What do you guys think could be the problem? And what do you think about the fresh eyes idea? Thanks!
     
  2. Max*

    Max* Autopilot != Autonomous

    Joined:
    Apr 8, 2015
    Messages:
    6,025
    Location:
    NoVa
    It seems like when you bring it in, they try to fix it. The service center is helpful, they just haven't been able to fix the problem yet.

    Intermittent problems are hard to fix. Bring it back, ask them to fix it again and to test it longer to make sure it's actually fixed. Take a video next time it brakes, send it to them as evidence that it's still happening.
     
    • Like x 2
  3. Sethsla

    Sethsla Member

    Joined:
    Sep 3, 2015
    Messages:
    46
    Location:
    Ventura County, CA
    I had a similar problem during a cross country drive. All of the drivers side door controls and locks quit for both the front and rear doors on my 2013 S85 CPO. No locks, windows or mirrors could be controlled. I had to crawl across from the passenger seat to enter. I called 800 service, stopped in the next day at the Austin, TX service center and a tech specialist went right to work on it. He diagnosed and fixed the problem in 90 minutes - terrific service. Turns out it was the bus controller that sends signals to both of the drivers side doors. The controller was replaced and all of the door handles, windows and mirror controls have worked flawlessly since. Hope that helps.
     
  4. Dbj77

    Dbj77 Member

    Joined:
    Feb 5, 2017
    Messages:
    33
    Location:
    Washington, DC
    Thanks! I took it in again today- supposedly a pin was bent in a micro switch. They fixed it and when I came to pick it up, same thing was still happening. The guy took it right back in and bent that pin as straight as possible- then it worked. Hopefully it continues to. The service associate said if it happened again he was going to order a new wiring harness for the door... hopefully I won't be going back until annual service!
     

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