My wife was driving one of our cars about 6 years ago and was hit in the back which forced her into the car in front which forced them to hit a car. Instead of turning the claim into the other insurance company we turned it into our company and paid the deductible. The car was totaled and we got about 15% above KBB private sale value, and a month later we got our deductible back too!
. Maybe they can reset it...I could envision that they might have had to do such a reset remotely in the past - if indeed there is no hardware reason for the car to be inoperable (an assumption at this point). You might want to make such a call while you are at the shop which has the car...so you can say you are at the car.
If I were you I would go to the service center in person and nicely discuss with them in person how to proceed. They should be able to put you in touch with the mothership. Perhaps others here can suggest the best phone numbers to call, but I would think an in-person visit (without your car) would be the best option.
You could also call Roadside Assistance and say your car says it can’t drive “for some reason” and see if they can look into why.
In any case, I think it is important to stick up for yourself here and push on some people. I honestly think the best thing right now is to get that car back in your possession - it looks perfectly fine to me - so until you find out otherwise I would pursue that hope.
Don’t worry about the repairs! That’s the easy part! You don’t have to worry about how long parts take to arrive, if you can drive your car!
This is exactly why I’m going through my insurance and not dealing with the guilty party’s. I’m still driving mine around though with a mangled bumper and rear quarter panel. I don’t need the rental car. Btw-2.5 weeks since the parts were ordered and I’m still waiting on a few apparently. I’ll let you know when they show up for reference.
My repair shop tore mine down while I waited so they and the on site Geico adjuster could see everything and not miss any parts. They put it back together and let me drive it. Once the parts show up, I take it back for 15 days of repairs.
Just remember that there are a lot of worse things that can happen to you than getting your car damaged. Keep things in perspective and do something that makes you happy. It will eventually get fixed, and this will become a distant memory.
I'm kind of wondering about this shop yours is at? My shop just needed my remote access password when they first got it to avoid me starting it up while they are working on it. I set it with a temp password for now. I'll change it back once I get it back. I've never had to call Tesla or fight any of that with the Service Centers. I only have been following up with Tesla Body Shop support on ETAs of parts promised by certain dates. Only reason for my increased activity was a lack of response from the changeover of person on my ticket.
