May I ask what year your car is? And how many miles?
Covered under warranty?
2019 built August, delivered October. 8,000 miles.
Needed a new rear engine (!).
All covered by warranty.
I am mad at Tesla as their build quality just isn’t there, coming from an RS6 there is just no comparison.
But to be fair to them:
I firstly called Dartford service, they were no help at all just told me to look in the app and book an appointment (first was 3 weeks later). Then I called emergency breakdown.
They came and got the car and arranged a hire car (the best car my local Enterprise had which was a hateful Renault Koleos Diesel SUV) but at least they arranged and paid for it.
I was due to go on holiday (driving to Switzerland) and whilst they tried to fix it for the day I left they could not. I didn’t want to take a crappy Renault on a 2,000 mile roadtrip so I took one of my other cars. I called Dartford and said did they want to collect the hire car so they didn’\t have to pay for it. They said no problem and paid for it to sit on my driveway for a week until I got back from vacation, then drove the Renault back to Dartford and came home in my car, all fixed.
So in the end Tesla did their best. I debated sending them the invoice for the £1,000 in fuel I used on the 2,000 miles in my 6.0 V12 car but decided not to ;-). I did however feel bad for the environment, I don’t usually use that car so much.
My car has had 5 service visits in 10 months and 8,000 miles. I hope that is the last. When it works it is great and of course free to drive.