Heading out to pick up our daughter from school, heard some weird noise at the back, then the entire back window snapped cleanly off and dropped on the street. I was 3 blocks from my house on residential street (probably 20mph). No rock. No chip. Just clean snap. No other car. Glad my toddler wasn't in the back. No one was on the street either. Frustrating as the car is less than 4 month old. Anyone knows if this is common? Anything I should have done differently? Owned 4 different cars so far, and this is a first.
Also frustrating, I tried to contact customer service and could not find the option to talk to anyone. No idea how long appt lasts. On the app, the earliest appt is 1 week from now, at a center far away, not convenient for a car without window. The closest center, earliest appt is Dec 12! This car is my main mean of transportation.
Also, does anyone know since the car is so new whether tesla will cover the cost? Debating whether i should inform my insurance...
Also frustrating, I tried to contact customer service and could not find the option to talk to anyone. No idea how long appt lasts. On the app, the earliest appt is 1 week from now, at a center far away, not convenient for a car without window. The closest center, earliest appt is Dec 12! This car is my main mean of transportation.
Also, does anyone know since the car is so new whether tesla will cover the cost? Debating whether i should inform my insurance...