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Why should customers care that their bad experience is due to the company making it easier on themselves to ship different products?I highly suggest the PIA it is to keep
Multiple versions of software vs making it the same across all the models.
Might change your perspective.
Executive response was useless. Just thanked me for feedback. I'll send something more forceful via certified mail next week to their legal department putting them on notice for a defective product.
Executive response was useless. Just thanked me for feedback. I'll send something more forceful via certified mail next week to their legal department putting them on notice for a defective product.
But it's not just about camera placement. Even if we can move the camera to the top without having a second app of our choosing on the bottom, it's still lame.I've also send a feedback note through the car (ie. press the voice command button, say "note"). If we keep the message consistent, and Tesla starts getting the same phrase showing up, it should start getting pushed up in their reports. I've done this before with my cable company. There was a problem on a channel, and I managed to rally a bunch of people on a forums to call in and say an exact phrase. The company's problem reporting system starts flagging multiple occurrences of the same phrases and assigns a higher and higher priority in their system. It got fixed the next day.
If you have an S or X, we should say, "Note: camera view can no longer move to top of screen"
I got a much nicer / detailed response yesterday for something unrelated to the backup camera placement.
"Thank you for reaching out to us here at the Executive Care Team. Tesla is always curious about our customers’ ideas on improving the Tesla experience in accordance with our goal to build the best cars in the world.
Your idea sounds like one that could bring us closer to our target, therefor I have submitted this as a feature request for our development team. For future feature request and ideas or any other customer support needs : Please feel free to reach out directly to our customer support teams at: [email protected].
Thank you for taking the time to provide us with your valued feedback.
Best,"
Why should customers care that their bad experience is due to the company making it easier on themselves to ship different products?
"Thank you for contacting Tesla. We really appreciate you taking the time to document your feedback about our new firmware version 9.0. We are always striving to improve our products and feedback such as yours is greatly valued. We're receiving a lot of feedback on this update, and are sharing all feedback with the correct teams."
At least they're not all boilerplate responses.
Seriously Spud guy? We already have to put up with a bunch of empty "promises". There's only so much we should have to put up with.Tesla is on the path to prove they can sustain a profit. This is one of those areas that can help with that. So if you care for Tesla to succeed, maybe you can be understanding and deal with their decisions even if you dont like all of them...
Seriously Spud guy? We already have to put up with a bunch of empty "promises". There's only so much we should have to put up with.
Tesla is on the path to prove they can sustain a profit. This is one of those areas that can help with that. So if you care for Tesla to succeed, maybe you can be understanding and deal with their decisions even if you dont like all of them...
I paid what they asked. They are not entitled to do what they want. There are no blank checks with me except with my family.
Executive response was useless. Just thanked me for feedback. I'll send something more forceful via certified mail next week to their legal department putting them on notice for a defective product.
I highly suggest the PIA it is to keep
Multiple versions of software vs making it the same across all the models.
Might change your perspective.
Why should customers care that their bad experience is due to the company making it easier on themselves to ship different products?
As @Electroman mentioned, Tesla owners already put up with a lot. One of their updates damaged my wife's car (indirectly, auto unfolded mirrors when pulling out of a tight parking spot where the car never unfolded the mirror before - a new "feature" gift from Elon I didn't ask for) for which I had to pay out of pocket. Another update almost caused an accident when I foolishly applied an update just before a long trip, then ended up with zero visibility through the windshield because the defrost button turned into frost button. Forget the fact that my Model S would require a 50% power boost to produce the 691hp that they sold me on. I had plans to integrate my radar detector with the SDK Elon said was coming in 2013, still no sign of it 5 years later. The list is too long for this thread...Tesla is on the path to prove they can sustain a profit. This is one of those areas that can help with that. So if you care for Tesla to succeed, maybe you can be understanding and deal with their decisions even if you dont like all of them...