Received estimated repair invoice of $1644.88 for repairing shuddering issue with my 1 year old MX. Actual cost: $0.

[laceyboy]

Dropped my car at SC today at 1:30p.
I drove with a tech to show him the issue.
Back to SC, tech agreed with service agent the issue. They confirmed parts availability and checked my car in.
They offered a M3 as loaner.
They set ETA for pick up is next day at 3pm.
At 7pm, I received invoice in app. No phone calls, no text messages prior repair.
I'll talk to them tomorrow to see what they are going to say.

 

[stopcrazypp]

They should have asked you to approve beforehand if they were going to charge you (when I had my car in for service, they called me when there were things they were not sure if it would be covered under warranty). They may have made a mistake in setting the invoice.

Note there is a TSB for this exact issue:
Tesla Has New Service Bulletin On Model S/X Acceleration Shudder

This should be covered under warranty.

 

[laceyboy]

Thank you for the info.
I'll soon find out tomorrow though.

 

[ngng]

1 year old? Isn't it under warranty?

 

[pp61]

Had mine replaced last week. X, one year old. Understood they redesigned the shafts, was done for free, under warranty.
Probably invoice is error.

 

[tsxl]

I paid about the same, for an out of warranty X... They should have waived it since you're under the warranty.

 

[laceyboy]

Just wanted to share my experience with this kind of repair so others can have an idea how it goes.
Received a message this morning.

 

[DCGOO]

It is normal to receive a pro forma invoice/estimate before any service begins. If they thought it was going to be chargeable, they would have asked you to approve it before beginning work.

 

[mxnym]

It is normal to receive a pro forma invoice/estimate before any service begins. If they thought it was going to be chargeable, they would have asked you to approve it before beginning work.

While this is true, in OP, he had approved a much lower estimate prior to work and received this invoice with a Pay button after work was complete. I think service center accidentally failed to mark it as warranty and had to correct it after he questioned it.

 

[ecarfan]

Just wanted to share my experience with this kind of repair so others can have an idea how it goes.
Received a message this morning.

View attachment 718375

So you are being charged $0. As you should, since your 2020 X is of course under warranty.

 

[laceyboy]

So you are being charged $0. As you should, since your 2020 X is of course under warranty.

Yep

 

[laceyboy]

Thank you MOD for adding $0 cost to the title. I was trying to edit it but I couldn't find where to

 

[Thefourphans]

With the new half shafts, are they any better?

 

[Zorg]

With the new half shafts, are they any better?

Would love to know. Taking mine in in 3 weeks (first appointment available) for same reason.

 

[laceyboy]

With the new half shafts, are they any better?

After a week, i can definitely see the shuddering I experienced in my car has gone.
However, I experience a small shuddering when my car is about to stop at low speed like few mph but it doesn't always happen.

 

[tsxl]

With the new half shafts, are they any better?

Yes mine drives smooth as butter now

 

[jerseygirl18]

my MX 2 yrs old NO chg to vacate shudder noise

 

[Seattle Tom]

The half shafts and clevis mount being replaced won’t permanently fix the issue. It’s a design flaw. Check the N2itive website for a deep-dive explanation.