So first week of receiving the car , there was multiple issues . the mobile service tech came out , said he could only adjust the frunk and I would have to bring in the model s into a service center for wind noise and other alignment issues with lights. I asked the service tech , the same thing I asked my SA prior , if I wrap the car, will it void any warranty ? i was told no . I booked a service appt , but there was no openings for 3 weeks . So I figured I'll get my S wrapped now and deal with issues after the wrap. Well guess what happens ? I bring the car into Tesla Service center and they tell me there they cant work on my S anymore because its wrapped. They can only look at it for $200 an hour. Anyone else deal with this ?
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Received my model S , 1st week had to get frunk realigned. Was told by mobile service and SA that wrapping my car would not void warranty
- Thread starter Chrisspyp
- Start date
They said they cant do any work on the car anymore because of the wrap. All the stuff they would normally check for free and fix when you first receive the car. The only way they can work on it is if i pay $200 an hour for them to assess what needs to be done. and then pay labor plus $200 rate
the issues before wrap was :
alignment of one of the plastic black piece on outside driver window
noise coming into car from that side window
misalignment of one of the taillights
big gap on one of headlights after frunk realignment
and the side cameras not showing sides of car in Sentry mode .
the service team told me the only thing they can look at is the plastic piece on the door , everything else since its near all the newly wrapped parts they cant look unless I pay for it
ucmndd
Well-Known Member
I mean, this actually seems mostly reasonable. They don’t want the liability of messing with your wrap. Hindsight is 20/20 and all, but I’d have never gone forward with a wrap if I was expecting them to address post-delivery exterior issues.
Bet TSLA
Active Member
My Teslas have been wrapped since early on. Never had them refuse to do warranty work when needed. What service center is telling you this?
What exact wording in the warranty are they claiming prevents them from doing what they would be doing if the car weren't wrapped?
What exact wording in the warranty are they claiming prevents them from doing what they would be doing if the car weren't wrapped?
Tesla Rocklin
they didnt say anything about wording. just said they arent allowed to work on anything that is wrapped. or even tinted windows
My SA and the mobile service tech who came both told me wrapping wouldnt be an issue and should be fine. So if they both work for tesla , why wouldnt I move forward with it ?
Bet TSLA
Active Member
Schedule an appointment at a different service center. Time to read your warranty.
It is against Federal law to void a warranty if aftermarket parts are used unless that aftermarket part is a direct result of the OEM part failing. I would record the conversation with my phone when you talk to the service manager and ask them to put the denial of the warranty in writing. Look up Magnuson–Moss Warranty Act - Wikipedia
This is exactly it. They are not "voiding" your warranty, but the are not going to work on your wrapped car, somehow scratch your wrap, and then have to pay to fix it. Most of your issues deal with panels being moved/adjusted which is just asking for the wrap to be messed up.
I bet if you removed the wrap, they would be happy to help with your issues.
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