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Recent 3G radio problems, fixed in firmware 8.0?

Discussion in 'Model S: User Interface' started by robert774, Jul 15, 2016.

  1. robert774

    robert774 Member

    Joined:
    Mar 21, 2015
    Messages:
    84
    Location:
    Katy, Texas
    Since around 10 days ago I started experiencing problems with my 3G radio. Every 10 minutes or so it completely drops the signal (no bars and no 3G icon). This is on my typical commute that I've been driving for more than a year without this problem.

    I called Tesla to report it and get them to look at my logs. I figured that I probably had a faulty radio. Instead they called me back and said it was a memory leak problem (their words) with the firmware I have. I'm currently running 7.1 (2.24.86), which was installed by the service center recently. They told me this is a known issue affecting others and it is scheduled to be fixed in 8.0 and that I need to wait for that. I find this so odd it's almost as though it wasn't really from Tesla (but it was). When I challenged them on this, they held their position and told me that sometimes this issue is helped by loading a complex Web page or moving to satellite view in the maps app. Apparently they say that this causes the memory to be cleared for a time, thus reducing the frequency of the problem.

    Have any of you experienced this issue? Do you have any thoughts on this strange recommendation to wait for 8.0?

    PS if they really are improving the reliability of the main console in 8.0 that'll be very welcomed.
     
    • Helpful x 2
  2. zambono

    zambono Member

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    Mar 1, 2016
    Messages:
    752
    Location:
    DC
    Did it get fixed in the latest update not 8? Also if that was their answer 8 can't be too far off
     
  3. robert774

    robert774 Member

    Joined:
    Mar 21, 2015
    Messages:
    84
    Location:
    Katy, Texas
    I did not have a problem today on my normal commute, so it's possible it was fixed with the minor firmware update pushed to the car on Saturday. I will report back here in a few days to say whether it indeed has been fixed.
     
  4. Dakkor

    Dakkor Member

    Joined:
    Apr 25, 2015
    Messages:
    215
    Location:
    Lachenaie, Quebec, Canada
    i'm having the same problem since last patch yesterday. Using slacker and maps. Internet drop every 10 minutes.
     
  5. Blu Zap

    Blu Zap Grinning member

    Joined:
    Oct 1, 2014
    Messages:
    437
    Location:
    San Rafael, CA
    Well, this thread explains a lot. I have also had a internet drop issue in areas that have good 3G coverage. I am getting a firmware update tonight. Let's see if that helps. I guess it is not the anticipated 8.0
     
  6. bob_p

    bob_p Member

    Joined:
    Apr 5, 2012
    Messages:
    939
    I've noticed that when I pull out of my garage and lose WiFi, it takes a while before the car will re-acquire the 3G connection. I don't recall when this started to be a problem, I had assumed AT&T was having problems in our area - but if others are also seeing this, then a software update might have degraded 3G reliability.
     
  7. ccharleb

    ccharleb Member

    Joined:
    Dec 19, 2014
    Messages:
    78
    Location:
    Montreal (QC), Canada
    Loosing 3G connection very frequently since my last update to 2.28.19.
     

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