I just received a follow-up questionnaire from Transport Canada after making my submission regarding this issue.
Hello,
Thank you for taking the time to report this matter to Transport Canada. We have an active defect investigation for performance issues with the heating and cooling system on Tesla Model 3 and Y vehicles in cold weather conditions. We request that you complete the attached questionnaire, in order to provide additional details which will assist in our investigation.
Thank you,
Defects and Recalls | Défauts et Rappels
Transport Canada | Transports Canada
Motor Vehicle Safety | Sécurité des véhicules automobiles
80 rue Noël street, Gatineau, Québec, J8Z 0A1
Government of Canada | Gouvernement du Canada
Hello,
Thank you for taking the time to report this matter to Transport Canada. We have an active defect investigation for performance issues with the heating and cooling system on Tesla Model 3 and Y vehicles in cold weather conditions. We request that you complete the attached questionnaire, in order to provide additional details which will assist in our investigation.
- What were the weather conditions on the day of the incident?
- Outside temperature?
- Was it snowing?
- Was the vehicle on charge prior to the trip?
- Had you preconditioned the cabin prior to use?
- When you noticed the heat stopped working:
- Was the vehicle parked or did it fail while driving? If so, how long had the vehicle been driven prior to failure?
- What speed were you travelling at?
- What was the state of charge?
- What accessories were in use?
- What temperature was the heat set to?
- Were you using the “auto” temperature function?
- What did the interior cabin temperature drop to?
- Did the heat ever return? And if so, under what conditions?
- How long did you have to drive without heat?
- Did the windshield or front windows fog/frost up?
- Have you received any warning messages relating to the HVAC system?
- Did you have the issue diagnosed?
- If so, which components were replaced?
- Could you attach a copy of the work order?
- Has this happened before?
- When charging at a Supercharger, did the vehicle have heat?
Thank you,
Defects and Recalls | Défauts et Rappels
Transport Canada | Transports Canada
Motor Vehicle Safety | Sécurité des véhicules automobiles
80 rue Noël street, Gatineau, Québec, J8Z 0A1
Government of Canada | Gouvernement du Canada