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Recurrent hourlong monitoring outages in Tesla app

Dukeybootie

Member
Nov 12, 2015
206
124
United States
Wondering if anyone else has this issue where the monitoring cuts out for a period of time before the problem spontaneously resolves itself. I'm getting this every couple days or so but not sure why it is happening.

My guess is the wifi connection is to blame but the rest of the house is fine. I do have occasional signal drops on our Nest camera as well as one particular laptop but the timing is not the same as the Tesla app dropouts. Any ideas?
 

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jjrandorin

Moderator, Model 3, Tesla Energy Forums
Nov 28, 2018
8,909
9,929
Riverside Co. CA
the tesla gateway 1 has very spotty wifi. either hard wire your gateway (tesla energy gateway, the powerwall one), or check to see if you can pull the wireless antenna of the gateway out of it and into a wall cavity or something,
 
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gpez

Member
Apr 25, 2019
666
544
USA
Wondering if anyone else has this issue where the monitoring cuts out for a period of time before the problem spontaneously resolves itself. I'm getting this every couple days or so but not sure why it is happening.

My guess is the wifi connection is to blame but the rest of the house is fine. I do have occasional signal drops on our Nest camera as well as one particular laptop but the timing is not the same as the Tesla app dropouts. Any ideas?

In my experience the TEG wifi is terrible. I've mentioned on this forum a few times that I have Unifi equipment, which is commercial grade, and I literally installed a repeater on the opposite side of the garage wall yet the TEG still couldn't keep a connection. My Enlighten gateway is physically next to the TEG on the outside garage wall and has never had a wifi connection issue. I even asked my installer to replace the TEG antenna (the black knobby thing at the top or bottom of your gateway) which did not improve anything. The cell connection isn't great either.

I eventually ran some cat6 under the crawlspace out the garage and to the TEG to give it a hardwired connection. Has been rock solid since.
 

h2ofun

Active Member
Aug 11, 2020
2,490
426
auburn, ca
In my experience the TEG wifi is terrible. I've mentioned on this forum a few times that I have Unifi equipment, which is commercial grade, and I literally installed a repeater on the opposite side of the garage wall yet the TEG still couldn't keep a connection. My Enlighten gateway is physically next to the TEG on the outside garage wall and has never had a wifi connection issue. I even asked my installer to replace the TEG antenna (the black knobby thing at the top or bottom of your gateway) which did not improve anything. The cell connection isn't great either.

I eventually ran some cat6 under the crawlspace out the garage and to the TEG to give it a hardwired connection. Has been rock solid since.
Even though I saw no issues with my wifi SE inverter, I ran cat 7 stuff to both the inverters and TEG's. I made them the best they could be
 
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Reactions: Dukeybootie

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