Anyone seen this ?
I have a 2013 Model S 85. While driving, particularly on colder days, the red 'Jack Mode' icon comes on, with a warning that active suspension has been disabled, and the car can potentially be unstable.
So far, the active suspension is working fine. No issues driving.
I called Tesla support a month ago. They claimed they had never seen this. They suggested I take a picture of the icon (this one here) and book a service appointment. Since I live 350 miles from the closest service center, they told me to expect to get a Ranger visit.
Instead, they booked me a Service Center appt , in Dallas, for Dec 27, but 2 weeks ago I got a message in my app that they were canceling that appt 'because the equipment necessary was not available Dec. 27'. We are now looking at Jan 24.
Anyone see this issue, and what causes it? How involved is the repair?
Thanks!
I have a 2013 Model S 85. While driving, particularly on colder days, the red 'Jack Mode' icon comes on, with a warning that active suspension has been disabled, and the car can potentially be unstable.
So far, the active suspension is working fine. No issues driving.
I called Tesla support a month ago. They claimed they had never seen this. They suggested I take a picture of the icon (this one here) and book a service appointment. Since I live 350 miles from the closest service center, they told me to expect to get a Ranger visit.
Instead, they booked me a Service Center appt , in Dallas, for Dec 27, but 2 weeks ago I got a message in my app that they were canceling that appt 'because the equipment necessary was not available Dec. 27'. We are now looking at Jan 24.
Anyone see this issue, and what causes it? How involved is the repair?
Thanks!