I recently found out my profile wasn't "complete" until recently. Long story short, I had selected financing through Tesla back in October when I ordered, but did not complete the financing application because they don't want you to apply until 60-90 days out from delivery. So it was just there sitting...and the system took that as an incomplete profile. It was resolved 4/2 when I changed from financing to cash and now it shows as complete...according to my SA.
Just wondering if you are in a similar situation and that is causing your delay? It really sucks that they don't explain this better when we order.