Yes because consumers should get their purchasing knowledge from investor earnings call and not proper communication channels
The call
is a proper communication channel. Communicating information about the company and their products to those interested in some nuts and bolts stuff is the exact purpose of the call.
The fact they're going to be giving free HW3 upgrades is pretty significant info informs them, among other things-
1) The investment in HW3 will be paying off in the sense of a finished product soon.
2) Significant progress toward FSD will be enabled by said HW, potentially increasing sales long term
3) There will be some cost involved in doing said upgrade, but the fact it's included with FSD means there won't be a hit to sales for people "waiting" for HW3 to come with the car
Again, to anybody who actually knows WTF HW3 is, and cares to look, the fact you get the upgrade free is both crystal clear and readily available info.
To anybody who doesn't, there's no reason to even mention it to em. They buy FSD they'll get the stuff listed for FSD. The fact they'll need a board swap once it's ready, and it costs them nothing, doesn't really matter to them.
Well, the list of vague and contradictory statements keeps growing.
From level 1 customer service drones?
That's the case at literally every company on earth. Ask same question of 5 different reps, get 5 different answers, almost regardless of the company or the question.
This whole line of reasoning is like:
"CEO of Ford announcs they'd stop making sedans, confirms it when directly asked at least a half dozen different times, reiterates and confirms it again in quarterly report to investors"
And someone on a forum somewhere goes "Well, the guy at the ford dealership who washes the cars said they're still gonna make sedans, so HOW CAN WE REALLY KNOW???"