Reduced service center hours effective Sept 1

[testhrowaway]

Hey all,

I was at Burlingame Service today and noticed a sign stating no more weekend hours as of Sept 1.

So I went and looked up Santa Clara, Fremont, and several others and they all show the same.


Have all your local service centers dropped weekend coverage?


This seems like a fantastic idea for a company drowning with "service hell" that has backed up service centers that cant staff themselves enough for basic customer service items, such as phone coverage.

 

[tvad]

If true, it will soon be reported in the business press, since it would be an indication of the company’s health.

If true, it’s a bad sign.

 

[PoitNarf]

Perhaps they no longer accept vehicles on the weekend to instead focus on the backlog of vehicles they currently have on site?

 

[RDoc]

Warwick, RI has no Sat hours shown. Dedham MA shows hours but none available through Nov., same for Watertown, MA

 

[acarney]

Curious how I’ll pickup my second set of wheels (whenever they show up) if that’s true. The service center is 150 miles away from me, I’m not going to skip a day of work to drive up there during the week. I’m willing to pay ~$100 surcharge or something for a mobile ranger to bring them to me, but I was told I wouldn’t need to pay anything extra and then also “but who knows when they can bring them to you, depends if there is room in the van or not.” So must get wheels within 7 days of hitting the service center, can’t schedule bringing them to me (even at a premium), and now possibly can’t get them on the weekends?

 

[PoitNarf]

Curious how I’ll pickup my second set of wheels (whenever they show up) if that’s true. The service center is 150 miles away from me, I’m not going to skip a day of work to drive up there during the week. I’m willing to pay ~$100 surcharge or something for a mobile ranger to bring them to me, but I was told I wouldn’t need to pay anything extra and then also “but who knows when they can bring them to you, depends if there is room in the van or not.” So must get wheels within 7 days of hitting the service center, can’t schedule bringing them to me (even at a premium), and now possibly can’t get them on the weekends?

Service != sales

 

[acarney]

Service != sales

The service center was the one that ordered the wheels...

 

[PoitNarf]

The service center was the one that ordered the wheels...

Sorry, read your post too fast. Thought second set of “wheels” meant a second Tesla.

 

[PoitNarf]

My local service center in Springfield NJ still lists Saturday service center hours of 8am - 4pm on Tesla’s website.

 

[acarney]

Sorry, read your post too fast. Thought second set of “wheels” meant a second Tesla.

Ooooh. I wish

I got a second set of aero wheels/TPMS/aero caps that I’m going to make my winter set. Then I get to swap them when I want (usually a Sunday afternoon when tire shops aren’t open) and only risk the wheels being scratched once every four + years when they need new rubber. Gave up looking for a used set here because after shipping prices were getting dang close to direct via Tesla.

 

[dmurphy]

My local service center in Springfield NJ still lists Saturday service center hours of 8am - 4pm on Tesla’s website.

Same for Paramus. All good here. California always *has* to be difficult, don't they?

 

[tvad]

California always *has* to be difficult, don't they?

Thumbs down for injecting politics into the thread. Don’t we have enough politics in our lives these days?

 

[woodisgood]

I took a quick peek at California SCs on the Tesla website and it looks like in the Bay Area, the only one open on the weekend is Dublin. In Socal there appeared to be several open on Saturday, including Agoura Hills and Van Nuys, but I didn't check every single one.

 

[dmurphy]

Thumbs down for injecting politics into the thread. Don’t we have enough politics in our lives these days?

Lighten up. Just joshing around - like the typical “what exit” jokes we get. Yeesh.

 

[FS_FRA]

Confirmed at SeC in Frankfurt, Germany. Opening hours daily until 5pm, no service on weekends.

Not sure if this has always been like this since I’m a new owner, but it’s certainly frustrating and not very friendly to the working populace driving Teslas....

 

[Knightshade]

Still open 8-12 saturdays here in NC

Raleigh Service | Tesla