TMC is an independent, primarily volunteer organization that relies on ad revenue to cover its operating costs. Please consider whitelisting TMC on your ad blocker and becoming a Supporting Member. For more info: Support TMC
Start a Discussionhttps://teslamotorsclub.com/tmc/tags/

Referral Code & unlimited supercharging

Discussion in 'Model X' started by Enz295, Sep 18, 2017.

Tags:
  1. Enz295

    Enz295 Member

    Joined:
    Sep 12, 2017
    Messages:
    72
    Location:
    Redondo Beach, CA
    I used a referral code from a You Tube video about 1 month ago, when ordering my X.
    The $1000 credit showed up immediately in my order confirmation, however I had yet to see my unlimited supercharging benefit.
    The issue is that the delivery is scheduled for this Sat 9/23, and Tesla wants me to pay for the vehicle, which is normal.
    Anybody can confirm if the unlimited supercharging benefit will appear on my account after delivery, since the $1000 credit already shows?
     
  2. SSKMX

    SSKMX Member

    Joined:
    Aug 28, 2017
    Messages:
    20
    Location:
    Allen,TX
    I have the same issue and when I checked with my DS he confirmed that as long as we see the $1000 free supercharging will be added after delivery.
     
  3. boaterva

    boaterva Supporting Member

    Joined:
    Apr 2, 2016
    Messages:
    2,906
    Location:
    Northern Virginia, USA
    Too late now, but did you click on the ts.la link to get to the Design Studio to actually do the order? I've found that method starts your order with the $1000 USD and Free Supercharging 'baked in' and already included in the process.
     
  4. Enz295

    Enz295 Member

    Joined:
    Sep 12, 2017
    Messages:
    72
    Location:
    Redondo Beach, CA
    I did the order from the Tesla Service Center location after a test drive. Directly on the website while in the showroom.
     
  5. Mokuzai

    Mokuzai Member

    Joined:
    Jun 10, 2017
    Messages:
    119
    Location:
    Valencia, CA
    This happened to me where I was showing paid supercharging on the account and in the car on the touchscreen after using a code. Contacted my owner adviser and they put in a request to get it fixed and it was corrected a couple days later. A friend that used my code also had this problem and they fixed it by contacting their owner adviser.
     
  6. Xtek

    Xtek Member

    Joined:
    Sep 13, 2017
    Messages:
    265
    Location:
    Seattle, WA
    Same problem. Used a referral code... but the discount wasn't even showing up. Had to ping my DS to update the ProForma paperwork. Then 1.5 weeks later... still not seeing unlimited supercharging. I got 2 separate emails from Tesla.

    Then today...

     
    • Informative x 1
  7. DriveMe

    DriveMe Member

    Joined:
    Aug 12, 2017
    Messages:
    187
    Location:
    NE OH
    I did the same thing: contacted my OA and DS and brought to their attention that my on-line configuration shows the SC04 code "Pay Per Use Supercharging" instead of the SC05 code "Unlimited Supercharging", They submitted a request and the code was corrected in a few days. There are some other odd things in the specs (like APH2 instead of APH3), but the Supercharging is something I wanted to have corrected now, so there would be no problems later on.
     
  8. ztaylor

    ztaylor Member

    Joined:
    Jul 29, 2017
    Messages:
    40
    Location:
    Vancouver BC Canada
    Same thing happened to me. I sent a couple emails to the support. My first three SCs where on my account then it stopped and it changed to unlimited.
     
  9. violinist22

    violinist22 Member

    Joined:
    May 24, 2017
    Messages:
    23
    Location:
    California
    I had the same problem with I picked up my car back on 6/30/17. When I inquired about this, I was told it would take a few days to switch over to unlimited and it did.
     
  10. kvelarde23

    kvelarde23 Member

    Joined:
    Aug 20, 2017
    Messages:
    14
    Location:
    Inland Empire
    I just noticed the same with my Model X delivery on 9/16. I've been keeping a lookout at the Supercharging section in My Tesla but it still displays as "Remaining Credit". I sent a support inquiry tonight so hopefully I get this resolved in next few days.
     
  11. Enz295

    Enz295 Member

    Joined:
    Sep 12, 2017
    Messages:
    72
    Location:
    Redondo Beach, CA
    Kvelarde, keep us posted on your resolution please!
     
  12. kvelarde23

    kvelarde23 Member

    Joined:
    Aug 20, 2017
    Messages:
    14
    Location:
    Inland Empire
    I received a reply this morning regarding my inquiry. Here's what they stated.

    "In regards to the supercharging credits, this is something that will take a few weeks to update and reflect in your account. I apologize for any confusion on that subject, but can assure you that your referral code was entered properly and you do have free unlimited supercharging.

    Please be assured that if the annual complimentary 400kwh limit is exceeded, any additional Supercharging fees will be reversed once the free, Supercharging feature becomes active."

    Hope that addresses the concerns by those who are experiencing the same.
     
  13. Enz295

    Enz295 Member

    Joined:
    Sep 12, 2017
    Messages:
    72
    Location:
    Redondo Beach, CA
    This is really helpful to read that. Thank you!
    I still can't understand why it's taking so long to update some electronic records...
    My concern was that I read somewhere that people were only able to refer 5 others. And I am not sure if my referral is still valid as a result of that. But I guess it must be since I am at least seeing the $1000 credit ?!
     
  14. flar

    flar Member

    Joined:
    Apr 20, 2013
    Messages:
    294
    #14 flar, Sep 22, 2017
    Last edited: Sep 22, 2017
    [Update: Apparently not - see following post...]

    The wording of the program is vague, but is clear that only 5 people get the unlimited supercharging per owner. I believe referrals continue to get the $1000 off after that, but no supercharging after 5 even though the wording implies both benefits only apply to 5 referrals. What are the chances that you were one of the first 5 people to use the referral from that youtube channel?

    I searched, but couldn't find any positive confirmation that referrals were giving the discount even after 5. It would make sense, though, because there are complications with the discount being locked into the order at confirmation time, but the referral not triggering other benefits until delivery. It would be much simpler if referrals always gave $1000 and then they can wait until actual deliveries to confirm the FUSC feature and other reward benefits.
     
  15. jareade

    jareade Supporting Member

    Joined:
    Jan 2, 2017
    Messages:
    342
    Location:
    Driving
    If a referral code is accepted for an order, it provides both the $1,000 referral credit and the free unlimited supercharging.

    Initially, Tesla provided that an individual could only make 5 referrals. Any referrals beyond that were not effective - meaning if an OA tried to enter, it was invalid and another code needed to be entered. Tesla thereafter created a "secret" level beyond the initial 5, so that referrers could provide their code to an additional 5 new owners. Since then, "secret" level 2 has opened up, which provides no hard cap, up to at least 55 total referrals. At which point, the referrer would have earned enough referrals for a free Next Gen Roadster. Each of those 55 referrals all yield the same exact benefits.

    There are no codes out there that only offer $1,000 off. Each code is either valid for $1,000 off and free supercharging, or it is not valid for any benefit. There is no in-between and no need to worry about whether or not you have free unlimited supercharging. If a code was applied, you have free unlimited supercharging.
     
    • Informative x 2
  16. Enz295

    Enz295 Member

    Joined:
    Sep 12, 2017
    Messages:
    72
    Location:
    Redondo Beach, CA
    Thank you jareade.
    And indeed I took delivery of my MX 100D on Sat, and can now see the free unlimited supercharging on my account!
     
    • Like x 2
  17. drewg123

    drewg123 Member

    Joined:
    Jul 14, 2017
    Messages:
    84
    Location:
    Richmond VA
    Hi,

    I'm wondering if something is funky with my setup too. My order was done by my OA, so I did not click the referral link when ordering, but the $1000 credit appeared in my order. The odd thing is that my car says "paid supercharging". However my Tesla account says " Supercharging You have free, unlimited Supercharging for your current Tesla vehicle"

    I have a co-worker who has had his car for about 1 month and his car says "paid" while his account says "free, unlimited" too. Once you guys had the free supercharging appear on your account, was it reflected on the car?

    Drew
     
  18. Xtek

    Xtek Member

    Joined:
    Sep 13, 2017
    Messages:
    265
    Location:
    Seattle, WA
    It took almost 5 weeks for mine to show up. Then it didn't reflect in the car until my next firmware update.
     

Share This Page