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Referral: How soon do you get award?

Discussion in 'Tesla, Inc.' started by Frank the Tank, Aug 3, 2018.

  1. Frank the Tank

    Joined:
    Feb 19, 2013
    Messages:
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    Location:
    Bay Area, CA
    My referral got their car delivered in early July. I'm wondering how soon I can get the kid series model s. When I tap on my awards in the app, it shows "there was an error retrieving award details." Any ideas? I tried emailing Tesla and have not received a reply.
     
  2. scaesare

    scaesare Well-Known Member

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    I'm in a similar boat, with some friends I referred getting their car about a month ago too.

    In my account, the referral shows up as "delivered" and I see a black charger as an option for the reward, but no way to "redeem" the referral. My email has also gone unanswered...
     
  3. hacer

    hacer Member

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    Location:
    Clarksville, MD
    I couldn't figure out how to chose the reward on Tesla's website either, but with the loot-box in the phone app it's very simple. I selected the award about a month ago, haven't heard anything more since.
     
  4. scaesare

    scaesare Well-Known Member

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    Ah thanks...

    I've looked there too, and although it shows I have one referral, I don't see any way to select or redeem it.

    Am I looking the reward info page wrong and do I need MORE than one?:

     
  5. pkodali

    pkodali Member

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    Sacramento
    Did your referral already take delivery? If so, you should be able to order it from the app
     
  6. scaesare

    scaesare Well-Known Member

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    Yes, it shows as "Delivered" with a June 2018 date in the app, but no way I can figure out to order :(
     
  7. hacer

    hacer Member

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    #7 hacer, Aug 4, 2018
    Last edited: Aug 4, 2018
    Maybe you need to update the app? On an iPhone it's pretty obvious. Now that I chose the award, it's visible under the "MY AWARDS" button when you scroll to the bottom. That button may have said something different before I selected the award. You definitely only need one delivered referal. That's all that I have and it let me choose the signature charger and provide a shipping address.

    Edit:
    Maybe I tapped on the "i" inside the circle describing the "next award" to order it. I can't remember, but it didn't take long at all with the phone app. I tried a lot longer and harder on the website and made no progress.
     
  8. scaesare

    scaesare Well-Known Member

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    App is updated to latest, and no awards buttons, and nothing tappable on the referral page:
    app.png
     
  9. pkodali

    pkodali Member

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    You should remove the picture and black out the name
     
    • Like x 1
  10. hacer

    hacer Member

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    Any chance that just above "choose either ..." is a text button? Your screen looks different from what I see on my iPhone: loot.jpg
    Also for some reason my referral saves more CO2 than yours does!
     
  11. scaesare

    scaesare Well-Known Member

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    Nope... I've tapped everywhere.
     
  12. MOD_S_UK

    MOD_S_UK New Member

    Joined:
    Jun 24, 2018
    Messages:
    1
    Location:
    United Kingdom
    I’m having same issue.
    Referred order delivered on June 28th, logged in app, but no clear way to order prize/award

    I’m assuming it will appear in the “ my awards” section?
     

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  13. CotswoldSara

    CotswoldSara Member

    Joined:
    Sep 25, 2017
    Messages:
    70
    Location:
    Maisemore, UK
    Usually you get an email when you can redeem your reward, goes to the registered MyTesla email address & can be a good few weeks after delivery of referred vehicle. I get the feeling it's maybe a bit of a manual process & they get done in batches. The emails I received contained instructions on how to accept & redeem rewards (I think from memory). In the app you can go into My Awards to monitor progress of rewards or fill in details required like an address. I think I've done a mixture of both for my referrals i.e. some were just an email - mini-Tesla & wall connector - others came through the app - wheels & PW2. I think this is because My Awards was broken for a good while on my app (Android) for whatever reason. Seems to be all working now though :)
     

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