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Referral Powerwalls, how should I proceed? Tesla not Delivering

Discussion in 'Tesla, Inc.' started by islandbayy, Nov 4, 2019.

  1. islandbayy

    islandbayy Active Member

    Joined:
    Feb 25, 2013
    Messages:
    2,566
    Location:
    Greendale, Wisconsin
    I'm owed at least 1 if not two founders' powerwalls yet from referral programs. Waiting and waiting deadlines provided by Tesla have come and gone Multiple Times.
    Then, earlier this year, around April I believe, A random email from Tesla gave remaining people who did not get referral powerwalls yet, gave us two days to decide if we want the powerwall or credits, and if we took the powerwall option, and Tesla did not deliver within 1 year, that we would forfeit the powerwall, or we could get credits that were worth about 65% of the cost of the package (Roughly $5000 in credits, whereas the retail value of a powerwall is $6500 + $1,100 for supporting hardware = $7600. Also, installation costs up to $3000 I believe were mentioned.
    I asked if Tesla would give the retail value in credits. I work hard for my referrals, and so far after 4 won powerwalls they have delivered zero, and already kind of screwed me on the value of the first two.
    I was told by the appointed person dealing with this, Thor, he would check. Never heard back, no responses to any emails to either Thor or the referral program email address since then.

    I sent my last attempt of email to Thor and Tesla Referral Program on October 17th, 2019, requesting a response by end of day October 31st.

    It is now Monday, November 4th.


    So, I have a potentially $7,600+ referral prize in limbo, or $7,600+ in Value of Credits in Limbo. Anyone out there have any suggestions on how to proceed? Thinking the next step is to send a certified copy of my letter to Tesla HQ, with another deadline, then what, contact a lawyer and take Tesla to court? Also, Tesla "Changed" the terms of the program after the program had ended. That doesn't sit right with me. Really crappy of them to not even respond to emails to someone who has gotten them multiple millions in sales/referrals. And don't even get me started on the referrals I was cheated out of when the Tesla employees switched my code with codes of people they were getting paid to use.
     
  2. Joabe

    Joabe Member

    Joined:
    Oct 25, 2019
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    79
    Location:
    Round Rock
    You could always give them my address.... I promise to take good care of it :cool:
     
  3. islandbayy

    islandbayy Active Member

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    Thats not even the problem at this point. The problem is they don't even respond. Tesla is not currently serving Wisconsin (according to them, despite knowing 4 people now that have installed powerwalls). Tesla won't even ship me just the powerwall and let my own, licensed & qualified solar installer install it in my already set up solar system that is powerwall compatible.
    I found a contact form within the my tesla account page on teslas website that had an option for messaging with questions on the referral programs. I had previously asked if I could change the address, and maybe just have it go to someone outside Wisconsin, and they wouldn't let me do that either. very underhanded....
     
    • Informative x 1
  4. patrick40363

    patrick40363 Active Member

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    Location:
    Cali
    Call Tesla energy and ask when you can get it installed.
     
  5. islandbayy

    islandbayy Active Member

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    Tried that too, the few people I managed to get a hold of said they have nothing to do with it and to contact referral program people. The usual Tesla Communication issues.
     
  6. rhumbliner

    rhumbliner Member

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    Location:
    Jackson.Hole Las.Vegas
    @islandbayy, have you tried contacting the office of your state representative or senator? I have no idea if they’d be helpful but a letter from the state may shake things up a bit.
     
  7. patrick40363

    patrick40363 Active Member

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    Sent you PM.
     
  8. islandbayy

    islandbayy Active Member

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    Thank You, everyone, for the input. Seems posting publically usually does the trick, got a response the day after posting here, as well as subsequent replies are only taking about a day each. Working out details and options now.
    Thank You!
    -Kman
     
  9. XTessiLA

    XTessiLA New Member

    Joined:
    Nov 4, 2019
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    Location:
    Los Angeles
    I have the same issue and have purchased two model Xs in late 2017 and have another Tesla in order since 2015. I have referred over 16 people(12+ under the old referral system) using two different accounts. Although I am supposed to have two PowerWalls sent to me, for nearly two years the Tesla Burbank managers have been trying to get me a resolution on this matter as well as my emails all go without resolution. The last I heard, I’ll be getting my PowerWalls in 2019. Today is the last day of the year and still no one from Tesla has reached out.

    I am a Tesla owner (twice), stock owner and enthusiast, but this is getting to be low-level, third-world style customer service. You’d think Tesla would take care of their original customers that supported them in their growth. Not even a call back or email from corporate! Getting fed up here.

    Any others out there frustrated with their own referral items not being sent to you?
     
  10. Yinn

    Yinn Active Member

    Joined:
    Nov 15, 2016
    Messages:
    2,005
    Location:
    Behind you
    September 2017 - Notified to redeem my power wall.
    February 2018 - Notified they're willing to sell me a power wall and ready to install within weeks! No, sorry not the referral power wall. I'd have to pay for these.
    March 2018 - Pinged to asked if I'd like to purchase the power walls. There's supply and they can install. No, I can't change referral credits to purchase the ones in stock.
    September 2018 - Notified there's a referral power wall shortage due to Puerto Rico
    October 2018 - Offered a solar installation with paid power walls. How many? As many as I'd like to purchase, there is no supply restriction.
    February 2019 - Am I still interested in the solar installation? Yes the paid power walls are still available, project can start within 30 days.
    September 2019 - Notified there's a supply shortage with referral power walls and they will not be shipping until 2020.

    Frustrated? Nah. The next email will probably let me know that the Australian wildfires is causing a shortage.
     
  11. sryeddula

    sryeddula New Member

    Joined:
    Jun 12, 2017
    Messages:
    1
    Location:
    Woking
    I also have same issue. I redeemed powerwall 2 on 3rd April 2018. Till date I have no communication. I tried contacting several times through email but no response. I dont know what else to do?????
     
  12. Waiting4myX

    Waiting4myX Member

    Joined:
    Apr 28, 2016
    Messages:
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    Location:
    amsterdam
    Hi, can you let us know if your issue is solved and what the solution was? Do you have contact details of the person you solved this with? Im having the same problem and like to solve this. Thank you!!
     
  13. StealthP3D

    StealthP3D Well-Known Member

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    Location:
    Maple Falls, WA
    I was awarded a Tesla Wall Connector through the referral program. I thought I would never get it but it finally showed up unannounced on my doorstep about 9 months later. I didn't have to do anything but wait.
     
  14. Sandman1962

    Sandman1962 Member

    Joined:
    Mar 17, 2016
    Messages:
    108
    Location:
    South Lake Tahoe, CA
    I was awarded a PW2 from the Jan 2017 referral program and filled out surveys etc. Communication is difficult as the email boxes are no longer being monitored. In any event, they informed me that Tesla did not service my original address in Tahoe. I have subsequently moved to Southern California where I know they do provide service. But still cannot seem to communicate with anyone in the know.

    Can anyone help me by providing contact info?

    Thanks in advance!
     
  15. nickshanks

    nickshanks New Member

    Joined:
    Feb 5, 2020
    Messages:
    4
    Location:
    UK
    Just to let you know we have the same issues in the UK. I have been waiting two and a half years for a wall connector and two years for a powerwall. ¯\_(ツ)_/¯
     
  16. rhumbliner

    rhumbliner Member

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    Sep 24, 2015
    Messages:
    612
    Location:
    Jackson.Hole Las.Vegas
    @Sandman1962, when I was awarded my PowerWall the address Tesla used was my Wyoming address. Tesla claims they sent me an email saying my area wasn’t serviced and I would be able to take delivery and install it myself, but I never saw such an email. Fast forward to 2 years later when I asked for an estimate to install solar panels on my home in Nevada. The rep I spoke to said “Do you realize you have a Founders Series PowerWall waiting for you?”. After that the install came relatively quickly even tho I cancelled the solar panels.
     
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