Any suggestions are welcomed.
Long story short I have total of 5 genuine referrals from the most recent referral program that just ended. I am owed 22" wheels for my 3rd award, which was posted in my awards as the "early token solar access blah blah" award. I emailed referral program folks back in November of 18, they acknowledged I was correct, they would change in my awards so I would be able to request my 22" wheels.
Fast forward to today, 6 emails later with 3 responses(every response is the same - "we are working on it") and nothing has changed. Side note, they stopped responding to the referral program email address, luckily, I found a secret customer service email address online that is linked to the referral program that usually elicits a response. As of today, It still shows early solar token access as my award for my 3rd referral, early software updates for my 4th(Just got .50.6 yesterday which most people got 3-4 weeks ago) and an invitation to next unveiling as my 5th. Also of note, I put in for my wall charger(2nd award) back in November of 18 which still just shows "scheduled".
At this point I'm not sure what my recourse is. They have admitted over email they made a mistake, and will correct it, but 90 days to fix an award error is more than enough in my mind. I have been incredibly patient and fear they may just be waiting me out until April 1st, at which point I won't have "made my selection" and I will never receive my wheels.
The whole experience has been such a negative one which is unfortunate bc I am such a tesla enthusiast, but I think I am now starting to see the customer service lack that I hear so many complaints about. I cant imagine having to pay an attorney to send a letter to get some rims and a wall charger but I guess that's where I am at?
Lastly, some of you may suggest going into the store - I have done this twice when I was in for service, both times was told to contact the referral program via email..
Thank to all of you for your input
Long story short I have total of 5 genuine referrals from the most recent referral program that just ended. I am owed 22" wheels for my 3rd award, which was posted in my awards as the "early token solar access blah blah" award. I emailed referral program folks back in November of 18, they acknowledged I was correct, they would change in my awards so I would be able to request my 22" wheels.
Fast forward to today, 6 emails later with 3 responses(every response is the same - "we are working on it") and nothing has changed. Side note, they stopped responding to the referral program email address, luckily, I found a secret customer service email address online that is linked to the referral program that usually elicits a response. As of today, It still shows early solar token access as my award for my 3rd referral, early software updates for my 4th(Just got .50.6 yesterday which most people got 3-4 weeks ago) and an invitation to next unveiling as my 5th. Also of note, I put in for my wall charger(2nd award) back in November of 18 which still just shows "scheduled".
At this point I'm not sure what my recourse is. They have admitted over email they made a mistake, and will correct it, but 90 days to fix an award error is more than enough in my mind. I have been incredibly patient and fear they may just be waiting me out until April 1st, at which point I won't have "made my selection" and I will never receive my wheels.
The whole experience has been such a negative one which is unfortunate bc I am such a tesla enthusiast, but I think I am now starting to see the customer service lack that I hear so many complaints about. I cant imagine having to pay an attorney to send a letter to get some rims and a wall charger but I guess that's where I am at?
Lastly, some of you may suggest going into the store - I have done this twice when I was in for service, both times was told to contact the referral program via email..
Thank to all of you for your input