While on my recent road, I sadly discovered that one of the rear reflectors had fallen off.
How can an owner get a new part? I waited until I got back home to deal with a nearby service center (only 1.5 hours away).
I scheduled a service appointment (about 1.5 weeks in the future) using the phone app, however I made the mistake of not requesting a mobile ranger.
Rule #1: Ask for a mobile ranger service appointment, so they may look at your request sooner.
I sent them the picture so that the correct part can be ordered.
Mostly because I just wanted a new part ordered and sent to me.
Not a peep until the day before the schedule appointment did I get a reply.
Since I didn't want to drive the 1.5+ hours (each way), I cancelled the appointment saying I had a conflict.
That is when I learned the second rule, that they can only order (or send parts) with an active appointment.
Rule #2: Work with the service team to get the part ordered before cancelling any appointment.
I re-scheduled the appointment (another week later), asking for a mobile ranger and also asking if this was covered by the warranty.
My feeling is that the reflector shouldn't just fall off. There was no accident or bumping.
I replied to the first, now cancelled appointment with the date and time of the new appointment.
That produced better result and I expect to receive the new reflector on Friday.
I tried to convince them that I was capable of handling the installation by myself, saving them a ranger visit.
Overall, it was more effort than just going to a parts department of a local dealer, but seriously, I never had to leave the house and they are getting me the part.
Still pretty happy with the service and the Y.
I did contemplate (and still pondering) about getting a LED reflector kit from Pimp Your EV website. There is a Youtube video showing it which has interested me. The price however, doesn't interest me. But it'd be cool.
How can an owner get a new part? I waited until I got back home to deal with a nearby service center (only 1.5 hours away).
I scheduled a service appointment (about 1.5 weeks in the future) using the phone app, however I made the mistake of not requesting a mobile ranger.
Rule #1: Ask for a mobile ranger service appointment, so they may look at your request sooner.
I sent them the picture so that the correct part can be ordered.
Mostly because I just wanted a new part ordered and sent to me.
Not a peep until the day before the schedule appointment did I get a reply.
Since I didn't want to drive the 1.5+ hours (each way), I cancelled the appointment saying I had a conflict.
That is when I learned the second rule, that they can only order (or send parts) with an active appointment.
Rule #2: Work with the service team to get the part ordered before cancelling any appointment.
I re-scheduled the appointment (another week later), asking for a mobile ranger and also asking if this was covered by the warranty.
My feeling is that the reflector shouldn't just fall off. There was no accident or bumping.
I replied to the first, now cancelled appointment with the date and time of the new appointment.
That produced better result and I expect to receive the new reflector on Friday.
I tried to convince them that I was capable of handling the installation by myself, saving them a ranger visit.
Overall, it was more effort than just going to a parts department of a local dealer, but seriously, I never had to leave the house and they are getting me the part.
Still pretty happy with the service and the Y.
I did contemplate (and still pondering) about getting a LED reflector kit from Pimp Your EV website. There is a Youtube video showing it which has interested me. The price however, doesn't interest me. But it'd be cool.
Last edited: