I got basically yelled at by my SA last night. I contacted Tesla by the chat feature to see if I can get an update on my car since SA was MIA for weeks. She asked me why I do not have an update from the SA and I said he is not responsive. Surprise surprise while talking to her he all of a sudden called me (she told me she sent him a message and he is out of office until today...). Then he started with an aggressive tone telling me what exactly do I want from him and if he knew anything he would have told me. I said I didnt want anything other than an update or response to my emails/calls/texts that he never responds to. I also told him that my exact same car was in inventory 2 weeks ago in LA and if he responded we may have been able to secure it....in any case this is my first Tesla, I am super excited for the car but I got to say, as others stated, that I am extremely surprised by the customer service. Great companies with great products, as great as they may be, will not be able to survive in the long run with shitty customer service. That is just a fact. No doubt Tesla has the edge, as evident by all of us here excited and tracking our cars, but eventually another company (Apple?) will come with a great product AND better customer service/logistics, etc.
Just an observation (and frustration) given I have been waiting now for 6 weeks and my delivery date was gone as of 3 days ago, which seems to indicate no way to get it in the next couple of days, or maybe months to come...