It is called diagnosing the problem. Your car exhibited different symptoms from others so they need to figure out why.
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Refreshed Tesla Model X issues: frozen camera, brake fault, high voltage system fault, etc.
- Thread starter mr-dmitry
- Start date
The goal is not the Lemons law because I have a huge discount on the order (about $40,000). But two months have passed, and they have broken their deadlines 8 times already. This is just ridiculous and must end.
They are exactly the same, just more intense. Likely, because I often drive far.
World you sign a document stating that you did the diagnosis and wouldn't count this as a repair attempt if replacing the computer didn't completely resolve the issues?
They're greedy about car computers because they want to produce more malfunctioning cars and earn more money. But I think in my case, they just want to study the malfunctioning car. Their goal is not the repair. Their goal is to study it.
No. Many things in this thread don't make sense, but this one especially wouldn't do anything.
Just for the record, this is not my idea and I've heard a different opinion. Not sure about mine yet.
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Unless you are paying for a rental car/ICE and putting gas into it, exactly how are you paying for this? Any work that Tesla is doing would surely be covered under warranty right? I suppose you could make a case that you are paying insurance and loan installments for a car you cannot drive at the moment perhaps.
I stand by my prior statement that your car is somewhat unique. Assuming they are doing what they should be, they are attempting to figure out exactly why your car is not working. It would be wasteful for them to replace the computer and not have the issue be resolved especially if the computer is just a symptom and not the cause.
Also, their investigation may lead to an actual (not firmware related) recall so let them do their thing within reason. If it starts to really drag on (e.g. 30+ days in the shop) then I would just push for a buyback at that point.
I've paid almost $20,000 for the car so far, and it was working properly only 1 day after the purchase in March. I reported the issue on day 2. And it's still not resolved.
Thank you for sharing your opinion and advice.
Just a little update. So it's been a week since I received the car back. All of the issues seem like they're gone and haven't been able to reproduce them. Haven't used a super charger yet. But I've taken it on 3-4 hour road trip with no issues. Although I am still receiving turn signal fault warning. Car drives like a dream.
Spoke with my neighbor that took delivery same day as I did. He mentioned he had the same exact issues after using a super charger and testing out the video games. He took his into the service center. And they diagnosed his with a faulty right pillar camera. Once it was fixed and recalibrated. All his issues are now gone too. He also receives faulty signal warning from time to time.
you can try getting your car back and taking it to a different service center. It seems like there's some owners with this issue that have had it fixed. If you're truly unhappy you could lemon law if they've kept your car for over 30 days.
Spoke with my neighbor that took delivery same day as I did. He mentioned he had the same exact issues after using a super charger and testing out the video games. He took his into the service center. And they diagnosed his with a faulty right pillar camera. Once it was fixed and recalibrated. All his issues are now gone too. He also receives faulty signal warning from time to time.
you can try getting your car back and taking it to a different service center. It seems like there's some owners with this issue that have had it fixed. If you're truly unhappy you could lemon law if they've kept your car for over 30 days.
Once, driving on an empty freeway at 80 mph, my brand new Model X beeped two times, didn't show any messages, and then suddenly tried to steer out of the freeway to a ditch along it. Without a fast reaction, this could even kill us all. Likely, this was a false accident avoidance maneuver. It could be caused by a false signal from proximity sensors or by a failure of Autosteering on Autopilot. The response of the Tesla Service was to charge me for $69 plus tax for saying that this was normal. This is all they have done for the first week with the car.
I think they treated you as one and only special customer
That's easier to blame the customer instead of believing that their car may have so many issues. But they have the logs for dozens of different faults and errors that occurred in the car (see the first message in this thread - it lists most of them). And I even have a dashcam video of that incident with a false accident avoidance maneuver that they want me now to pay them for.
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Us S/X owners appreciate your donating your car for such a good cause.
And us owners who are considering purchasing a refresh thank all of the new refresh owners for helping Tesla get these new issues sorted out
Hi @mr-dmitry ,
Would you mind mentioning the name of the Service Center???
Many here have a good knowledge of the strengths and weaknesses of the various
Service Centers.
Thank You,
Shawn
Would you mind mentioning the name of the Service Center???
Many here have a good knowledge of the strengths and weaknesses of the various
Service Centers.
Thank You,
Shawn
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