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Refused delivery. How long to fix?

Discussion in 'Model X' started by teethdood, Mar 25, 2017.

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  1. johnnyS

    johnnyS Member

    Joined:
    Sep 8, 2011
    Messages:
    551
    Back in December 2012 our first model S had no problems. We got a 90D in December 2016. When we walked up to it my wife opened the rear hatch and it would not close. They mumbled apoligies and drove the car back to the service department before we had a good look at it. That evening a service porter delivered the car to my office in the dark.

    Somewhere between those two transactions Tesla changed the system so that you pay for the car and sign papers before you even get a chance to check the new one. The first experience in 2012 was joyful, the second was a big disappointment. I have heard the newer cars are better, but the quality control and delivery process are worse.
     
    • Informative x 1
  2. beths11

    beths11 THE LONG RANGER

    Joined:
    Apr 30, 2013
    Messages:
    593
    Location:
    Molalla, OR
    I got the same error message error message when I first got my car. It went away once I stopped trying to manually close the port door and let it close itself automatically after removing the charger.
     
    • Informative x 1
  3. hill

    hill Active Member

    Joined:
    Apr 21, 2015
    Messages:
    1,156
    Location:
    Lake Forest, CA
    Thanks - i'll see about messing with it more once the Photosync film applique is completed & the drive home is done. Of course, we haven't messed with the charge port at all (yet) because it's still near full - from picking up just 21hrs ago. At least we won't have to get excited over the 8.1 update arrival.
    :rolleyes:
    .
     
    • Informative x 1
  4. teethdood

    teethdood Member

    Joined:
    Jan 30, 2017
    Messages:
    294
    Location:
    Visalia, California
    Update 4-1-17

    Home delivered at 7AM in bubble wrap. Everything has been fixed except the scratched rear bumper. In daylight outside of delivery tent, I can see that the scratches are many and long instead of just 1. I'll get SC to fix it I guess, but at least everything else is good. I'm happy that they were able to fix my car so quick.
     

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