SHORT VERSION:
Awful delivery experience, waited 45 mins, did not get a rundown on how to use the car. I finally see the car and it has all kinds of issues; paint, gap, stains, etc.. Was told it would need to be serviced and possibly repainted. Could possibly be a reject car from earlier in the year due to VIN.
FULL VERSION:
I had a 2pm “appointment” at the Marina Del Rey, CA delivery center. I arrived at 1:55 and checked in. The check-in person told me to find a seat in the outside waiting area...but it was was full of people, majority of which were sitting under the sun. I over hear people saying “what’s the point of an appointment if I have to wait?” I immediately had a feeling my delivery experience wasn’t going to go well, but I sucked it up and hoped for the best.
Since the outside seating was full, I went inside. To my surprise it was a huge warehouse and several tables set up where the delivery specialist (DS) would sit down and sign documents with new Tesla owners. No coffee maker, no extra chairs, nothing, just a huge warehouse. So I stood inside for about 20 minutes. Eventually an employee approached me asking if I’ve been approached by a DS yet, I told her “no” and she told me due to amount of people, the wait would be a bit longer and invited me to an inside waiting area where there was water, coffee machine, couches and three model cars...wtf why didn’t they tell us there was this area earlier?!
After waiting 45-50 minutes, I was finally approached by a DS and was asked to come out to the warehouse to sign papers and make the final payment. After signing and paying, I was able to log onto my Tesla app and see my car, to my surprise the battery was at about 55% (170 miles). I asked if I could get a full battery and the DS told me it would take a long time bc they only had 3 chargers and they were all being used. I asked how long, he told me 4 hours...wtf?! Could you imagine getting a ICE car and only getting half tank of gas??
After a brief rundown about the phone app, the DS went and drove the car outside so I could see it under direct sunlight. I did not get an instructional sit down inside of the car, photos, etc..like i’ve seen in youtube videos...pretty disappointing.
Once outside I immediately noticed the rear bumper wasn’t seated flush to the body. Looked as if it was rear ended at a low speed and pushed forward. The front bumper had a black smudge on the nose part, like it bumped into something. There were dark smudges throughout the car; underneath the fog light, rear bumper in several other areas. The trunk gaps did not align, the driver side headlight protruded, the driver side fender was pushed in, paint wrinkles by the rocker panel, stains on both sun visors, scratches on the leather on the door, etc… just overall awful QC.
My DS attempted to remove the smudges but one obvious one by the fog light remained, then he told me the gaps were within safety spec and probably couldn’t be repaired. I thought this was ridiculous because I’ve purchased cheaper cars and never had this many imperfections. It was so bad, I am surprised they even try to pass it off to me as if it was a good car.
Ultimately I told him I did not want this car, he told me a manager would have to come out to talk to me. After 5 minutes, he came out (no manager) telling me that was fine and I could refuse the delivery.
After coming home and doing some research, I realized my VIN was low, 031919, for when I reserved/built, which leads me to think this was a reject car by someone else. Which is probably why the manager didn’t even bother coming out to talk to me. I am glad I refused delivery, I just hope someone else Isn’t stuck with it though.
After watching endless delivery videos on the Tube, I was extremely disappointed with my experience, maybe bc it’s so popular now they just rush people through it? Anyways, now I have to wait another 2-4 weeks for a new one.
2018, M3 RWD, White, VIN 031919. Reservation 2/2018, build 6/2018.
Awful delivery experience, waited 45 mins, did not get a rundown on how to use the car. I finally see the car and it has all kinds of issues; paint, gap, stains, etc.. Was told it would need to be serviced and possibly repainted. Could possibly be a reject car from earlier in the year due to VIN.
FULL VERSION:
I had a 2pm “appointment” at the Marina Del Rey, CA delivery center. I arrived at 1:55 and checked in. The check-in person told me to find a seat in the outside waiting area...but it was was full of people, majority of which were sitting under the sun. I over hear people saying “what’s the point of an appointment if I have to wait?” I immediately had a feeling my delivery experience wasn’t going to go well, but I sucked it up and hoped for the best.
Since the outside seating was full, I went inside. To my surprise it was a huge warehouse and several tables set up where the delivery specialist (DS) would sit down and sign documents with new Tesla owners. No coffee maker, no extra chairs, nothing, just a huge warehouse. So I stood inside for about 20 minutes. Eventually an employee approached me asking if I’ve been approached by a DS yet, I told her “no” and she told me due to amount of people, the wait would be a bit longer and invited me to an inside waiting area where there was water, coffee machine, couches and three model cars...wtf why didn’t they tell us there was this area earlier?!
After waiting 45-50 minutes, I was finally approached by a DS and was asked to come out to the warehouse to sign papers and make the final payment. After signing and paying, I was able to log onto my Tesla app and see my car, to my surprise the battery was at about 55% (170 miles). I asked if I could get a full battery and the DS told me it would take a long time bc they only had 3 chargers and they were all being used. I asked how long, he told me 4 hours...wtf?! Could you imagine getting a ICE car and only getting half tank of gas??
After a brief rundown about the phone app, the DS went and drove the car outside so I could see it under direct sunlight. I did not get an instructional sit down inside of the car, photos, etc..like i’ve seen in youtube videos...pretty disappointing.
Once outside I immediately noticed the rear bumper wasn’t seated flush to the body. Looked as if it was rear ended at a low speed and pushed forward. The front bumper had a black smudge on the nose part, like it bumped into something. There were dark smudges throughout the car; underneath the fog light, rear bumper in several other areas. The trunk gaps did not align, the driver side headlight protruded, the driver side fender was pushed in, paint wrinkles by the rocker panel, stains on both sun visors, scratches on the leather on the door, etc… just overall awful QC.
My DS attempted to remove the smudges but one obvious one by the fog light remained, then he told me the gaps were within safety spec and probably couldn’t be repaired. I thought this was ridiculous because I’ve purchased cheaper cars and never had this many imperfections. It was so bad, I am surprised they even try to pass it off to me as if it was a good car.
Ultimately I told him I did not want this car, he told me a manager would have to come out to talk to me. After 5 minutes, he came out (no manager) telling me that was fine and I could refuse the delivery.
After coming home and doing some research, I realized my VIN was low, 031919, for when I reserved/built, which leads me to think this was a reject car by someone else. Which is probably why the manager didn’t even bother coming out to talk to me. I am glad I refused delivery, I just hope someone else Isn’t stuck with it though.
After watching endless delivery videos on the Tube, I was extremely disappointed with my experience, maybe bc it’s so popular now they just rush people through it? Anyways, now I have to wait another 2-4 weeks for a new one.
2018, M3 RWD, White, VIN 031919. Reservation 2/2018, build 6/2018.
