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Refused M3 delivery Marina Del Rey

Discussion in 'Model 3: Ordering, Production, Delivery' started by uclazn, Jul 29, 2018.

  1. uclazn

    uclazn Member

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    SHORT VERSION:

    Awful delivery experience, waited 45 mins, did not get a rundown on how to use the car. I finally see the car and it has all kinds of issues; paint, gap, stains, etc.. Was told it would need to be serviced and possibly repainted. Could possibly be a reject car from earlier in the year due to VIN.


    FULL VERSION:

    I had a 2pm “appointment” at the Marina Del Rey, CA delivery center. I arrived at 1:55 and checked in. The check-in person told me to find a seat in the outside waiting area...but it was was full of people, majority of which were sitting under the sun. I over hear people saying “what’s the point of an appointment if I have to wait?” I immediately had a feeling my delivery experience wasn’t going to go well, but I sucked it up and hoped for the best.



    Since the outside seating was full, I went inside. To my surprise it was a huge warehouse and several tables set up where the delivery specialist (DS) would sit down and sign documents with new Tesla owners. No coffee maker, no extra chairs, nothing, just a huge warehouse. So I stood inside for about 20 minutes. Eventually an employee approached me asking if I’ve been approached by a DS yet, I told her “no” and she told me due to amount of people, the wait would be a bit longer and invited me to an inside waiting area where there was water, coffee machine, couches and three model cars...wtf why didn’t they tell us there was this area earlier?!



    After waiting 45-50 minutes, I was finally approached by a DS and was asked to come out to the warehouse to sign papers and make the final payment. After signing and paying, I was able to log onto my Tesla app and see my car, to my surprise the battery was at about 55% (170 miles). I asked if I could get a full battery and the DS told me it would take a long time bc they only had 3 chargers and they were all being used. I asked how long, he told me 4 hours...wtf?! Could you imagine getting a ICE car and only getting half tank of gas??



    After a brief rundown about the phone app, the DS went and drove the car outside so I could see it under direct sunlight. I did not get an instructional sit down inside of the car, photos, etc..like i’ve seen in youtube videos...pretty disappointing.



    Once outside I immediately noticed the rear bumper wasn’t seated flush to the body. Looked as if it was rear ended at a low speed and pushed forward. The front bumper had a black smudge on the nose part, like it bumped into something. There were dark smudges throughout the car; underneath the fog light, rear bumper in several other areas. The trunk gaps did not align, the driver side headlight protruded, the driver side fender was pushed in, paint wrinkles by the rocker panel, stains on both sun visors, scratches on the leather on the door, etc… just overall awful QC.



    My DS attempted to remove the smudges but one obvious one by the fog light remained, then he told me the gaps were within safety spec and probably couldn’t be repaired. I thought this was ridiculous because I’ve purchased cheaper cars and never had this many imperfections. It was so bad, I am surprised they even try to pass it off to me as if it was a good car.



    Ultimately I told him I did not want this car, he told me a manager would have to come out to talk to me. After 5 minutes, he came out (no manager) telling me that was fine and I could refuse the delivery.



    After coming home and doing some research, I realized my VIN was low, 031919, for when I reserved/built, which leads me to think this was a reject car by someone else. Which is probably why the manager didn’t even bother coming out to talk to me. I am glad I refused delivery, I just hope someone else Isn’t stuck with it though.



    After watching endless delivery videos on the Tube, I was extremely disappointed with my experience, maybe bc it’s so popular now they just rush people through it? Anyways, now I have to wait another 2-4 weeks for a new one.



    2018, M3 RWD, White, VIN 031919. Reservation 2/2018, build 6/2018.
     
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  2. one5n1neSDoo

    one5n1neSDoo Member

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    sigh. This is absolutely unacceptable. Sounds like a lot of unhappy people there, as well.
     
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  3. uclazn

    uclazn Member

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    ***Reservation 2/2018. Invitation to Configure 6/2018 . Est. Delivery Aug '18-Oct '18 . Delivery 7/29/18
     
  4. beachbum77

    beachbum77 Banned

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    So, does Tesla already have your money or did they give you your payment back? This whole process of signing and paying before seeing your car is 180 degrees from what happens at a dealer. Why do people think this system is so great? I am stumped. People need to start insisting on seeing the cars first. Once you are happy then you go in and sign, not the other way around.

    You are in CA. Make sure Tesla voids all the docs you signed or you could end up paying sales tax twice.
     
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  5. jjwardSD

    jjwardSD Member

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    Good call on refusing delivery, you probably would have had a long and painful repair process if you took delivery. The car likely went to the next in line.
     
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  6. beachbum77

    beachbum77 Banned

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    If more people started doing this Tesla QC would be forced to improve.
     
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  7. uclazn

    uclazn Member

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    They kept the check, said it wouldn't be cashed until I get my new car...figured if they have the check they would get me my car asap...
     
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  8. beachbum77

    beachbum77 Banned

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    Sorry, but that was not a wise move. As a rule, we never took hold checks. Too easy to get lost or misplaced. You should expect to see the check cashed no matter what that one person told you. Now they have no incentive to rush to find you a replacement because they will already have your money. Go get your check back would be my strong suggestion. You are on a growing list of people waiting for a replacement car.

    Your leverage to get another car quickly is that check in your hands, not theirs.
     
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  9. MXWing

    MXWing Active Member

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    That’s a nasty implication that Tesla is going to screw OP. I had a first run AP2 Model X and Tesla has been splendid with me for anything I’ve ever needed from them.
     
  10. Powered By Jay

    Joined:
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    I see other people posting that they went and looked at their car ahead of time. Is the Marina del Rey delivery center set up in a way that would allow you to walk around and find your car on your own before the appointment? I chose Marina del Rey as my delivery location and will go early if there is a way to do this.
     
  11. beachbum77

    beachbum77 Banned

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    It is not nasty at all. It is simply business. I was a CA dealer for years. Their rules not mine. I am on another thread where the buyer asked for his check back when they tried to give him a black car today in Fremont instead of the MSM he ordered. The person he dealt with handed back the check. By law, they cannot refuse to do so.
     
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  12. MXWing

    MXWing Active Member

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    In reality, @uclazn could just void the check as well. No way to tell if the millennials running the delivery center knows the laws or what they should be doing from both a legal standpoint and a good service standpoint.

    It seems strange to take a different car color even if you liked it due to vin and paperwork mismatch issues.
     
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  13. beachbum77

    beachbum77 Banned

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    You absolutely would not want to do that. There was another person who reported the paperwork and even the window sticker showed blue and the car itself was black. Something goofy is really going on in Tesla's internal systems. The color gets recorded on your title off of what the MCO shows. That color info shows up on a CarFax report. If the car is a different color in reality buyers will think you repainted the car to hide damage etc. That kills your resale value.
     
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  14. uclazn

    uclazn Member

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    MDR is not set up in a way that you can find your car nor would they let you wander the warehouse. There are just rows and rows of cars... no real way to see the car first unless you demand them drive it out to you I guess.
     
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  15. beachbum77

    beachbum77 Banned

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    So what is wrong with that? Damn man, when have you ever bought a car without looking it over and taking a test drive? At Ford, I got one angry call from my regional rep when someone wrote on a survey they did not get a test drive before their purchase. That then flowed down to the CSR and Sales managers involved who were on my sh*t list for a month when they could not prove otherwise to me! Trust me, that only happened once. I actually had a customer call me personally to complain about being forced to take a test drive before he could buy the car. When I told him the salesperson would have been fired if he hadn't and explained why, his whole attitude changed.

    Right now Tesla is selling to fans who seem willing to do just about anything to get a car. That is not going to last much longer and Tesla needs to get ready for people to tell them to take the car and stuff it. Welcome to mass market selling.
     
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  16. ebmcs03

    ebmcs03 Active Member

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    Sounds like there’s more problems now than there was in June deliveries. Is Tesla rushing cars too fast or just the same percent of defects. But higher number of cars.
     
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  17. beachbum77

    beachbum77 Banned

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    #17 beachbum77, Jul 29, 2018
    Last edited: Jul 29, 2018
    It seems like a little of both. They just need to step up their game. But ruining the experience for a person who waited two years, just to be shown the wrong color car...that is embarrassing. Jon McNeill would have been having a sh*t fit by now, and that glitch in the system would have already been fixed.
     
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  18. TaoJones

    TaoJones Beyond Driven

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    And Jerome before him.

    Feels like a rudderless ship now that the most recent Sales/Service exec left to join McNeill at... Lyft, was it that McNeill left for last year?

    In a perfect world, Jerome would train his replacement in the Semi program and come back to save Sales/Service. Not happening as iirc, Jerome left a truck group at Mercedes to join Tesla. Besides which, he’s paid his dues.

    Eh. Next year’s quality should be better. Never mind the next quarter-million cars.
     
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  19. Eddyrelik

    Eddyrelik Member

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    I too was very disappointed from my delivery today from Marina del Rey also! The car was VERY dirty and some had paint issues. Clearly looked like it was transported and/or stored for a long period of time, dirt everywhere, even inside!. And there were shoe marks inside the trunk!? Very weird. Like how is that even possible? Assembly? How did it pass a simple lookover?

    Also, my trunk has several sports where there was dirt (or something) under the paint. Cleary needs a new painted trunk. Scratch on the charge port door and inside of rear passenger door.

    I waited for the car for so long, I couldn't refuse delivery. Just took a $70 uber to the delivery center also....They logged the issues with images, and took the car in the back again to clean it (barely). They said I can take it into service to get these things addressed.

    I was super excited to get my new car, but extremely disappointed from the delivery experience. On a side note, I LOVE how the car drives/works. But I feel "robbed" of getting what I felt I deserved. And I have this weird feeling like I was jipped or the doubt if I should have even taken the car, like what else was wrong? Did I get a reject? I got 52,000 VIN. I decided to take the car, enjoy it and just take in in later since I have read so many "good" stories about addressing little issues....
    IMG_1774.JPG IMG_1763.JPG
    IMG_1740 2.jpg IMG_1743 2.jpg IMG_1768.JPG IMG_1766.JPG IMG_1765.JPG IMG_1747.JPG IMG_1756.JPG
    Here are some Pics....
     
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  20. MXWing

    MXWing Active Member

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    I pick up later this week, VIN 55,000 so doubt it's a reject. 57,000 I think is the highest as of 2 days or so ago I believe.
     
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