? regarding the recall for the screen problems a few years back

[red2017s]

I think it was back in 2021 Tesla had a recall for the 2012 to 2018 Model S cars over the infotainment screen problems. Did they actually replace the MCU (media control unit) with new ones that had a longer life span (per information another forum member was kind enough to share)? Or, did they just replace the 'memory stick' to allow for more memory, as I was told at the Service Center? I am having off and on issues with my MCU1 unit and dash. The MCU screen went blank while driving and the radio volume scroll, the A/C air flow scroll, and the directionals didn't work either. Mostly, I have issues when 1st starting the car----everything is usually slow to turn on; and then when it does come on, frequently the camera doesn't coming on; the scroll buttons for the A/C and radio don't work, etc., etc.
The Service Center is telling me I may have to pay for a new, updated MCU that could cost some $1.750 to $2,000----but he assured me it had a ton of new features (most of which had no appeal to me-----I don't play the games, etc.).

From my saved receipts I found that back in 2022 they ".... replaced VCM to upgrade eMMC." Looks like they upgraded the memory to 8GB if I had ti guess.

Your insight will be greatly appreciated.

 

[PCMc]

If you had the recall performed for the failing eMMC memory chip, they likely only replaced the memory chip. At most, they would have replaced the MCU, but with the same vintage/capability, not with an upgraded one.

I did end up upgrading the MCU on my mid 2016 MS90D to the MCU2 version. I will tell you that one of the big benefits for me is that I found the navigation would plan routes and refresh much more quickly. Another was much better response to voice commands. You also will likely get both the main screen and the instrument panel replaced. So if you are having any bubbles showing up around the edges of your screen, then this would also address those.

 

[MP3Mike]

From my saved receipts I found that back in 2022 they ".... replaced VCM to upgrade eMMC." Looks like they upgraded the memory to 8GB if I had ti guess.

I think the recall was just upgrading the eMMC from 8GB to 64GB.

But there are other failure methods as well.

 

[dannycamps]

Consider upgrading to MCU2 if you can afford it ($1500 w/o FM/XM tuner, $2000 w/FM/XM tuner). It is well-worth the price.

 

[vcor]

....From my saved receipts I found that back in 2022 they ".... replaced VCM to upgrade eMMC." ...

The VCM PCB holds the eMMC memory that tends to fail over many years of use. It was never a recall, but an extended warranty (8 years I think) for MCU1 that has this one specific problem. The extended warranty would replace the eMMC if it had failed, which service replaces the VCM board with a used board with improved eMMC memory. It was never automatically replaced (as you would in a recall) and is time-limited (again not like a recall).

The display issue with the leaking seal was neither a recall nor part of any extended warranty. The display still functions (but looks ugly) when the bubbles appear. If one display has failed, the other is likely to fail too. The cost to replace both displays is close to the cost of the MCU2 upgrade, so doing the upgrade is a smarter choice - or you can elect live with it. The displays still work.

 

[MP3Mike]

It was never a recall, but an extended warranty (8 years I think) for MCU1 that has this one specific problem

It was not an extended warranty it is a recall: https://static.nhtsa.gov/odi/rcl/2021/RCLRPT-21V035-3301.PDF

The last time Tesla reported on the progress, April 2023, of remediating the MCUs they had only updated ~66%. (I think that is the last time they were required to proactively provide an update.)

 

[PCMc]

It was not an extended warranty it is a recall: https://static.nhtsa.gov/odi/rcl/2021/RCLRPT-21V035-3301.PDF

The last time Tesla reported on the progress, April 2023, of remediating the MCUs they had only updated ~66%. (I think that is the last time they were required to proactively provide an update.)

View attachment 1074337

The main thing I would question in their reporting is if they are include in the Total Remedied all of those that were eligible for the recall, but elected to pay for the MCU2 replacement instead. I fall into that camp and I'm sure Tesla is counting me as be remedied. While I agree that the issue of an eMMC that's designed to fail early has been remedied, it's a bit of a false view to imply that Tesla provided that service any obligation of a recall other than they gladly accepted my credit card payment to perform it.

 

[MP3Mike]

The main thing I would question in their reporting is if they are include in the Total Remedied all of those that were eligible for the recall, but elected to pay for the MCU2 replacement instead.

I agree, I would have expected to see some numbers in the removed category...

But I guess it is possible that the MCU2 upgrades are left in the unremediated...

 

[PCMc]

I agree, I would have expected to see some numbers in the removed category...

But I guess it is possible that the MCU2 upgrades are left in the unremediated...

I've checked and my mid-2016 MS90D is being shown by Tesla has having no open recalls. This car was never fixed under the recall campaign, but instead I elected to upgrade to MCU2 before the eMMC failed to the level that Tesla would service it under the campaign. That tells me that they obviously moved my car into a completed category when I upgraded the MCU2, so it would not be getting counted in an unremediated status.

 

[vcor]

It was not an extended warranty it is a recall: https://static.nhtsa.gov/odi/rcl/2021/RCLRPT-21V035-3301.PDF...

Thanks for the correction. I had it wrong!