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Registered second driver, can’t find on Tesla app?

Discussion in 'Canada' started by Biscuitman, Nov 29, 2019.

  1. Biscuitman

    Biscuitman Member

    Joined:
    Oct 22, 2019
    Messages:
    228
    Location:
    Ottawa
    When I ordered the car I put my wife down as second user and entered her name and now I can’t find it anywhere.
    Car is coming soon and so need to ensure she can use her iPhone for access .She downloaded app and tried to sign in with her email and password and it said “sign in failed” .Does she need to use my email and password? That would seem very odd if she could not use her own email? Thanks for your help.
     
  2. darkenergy

    darkenergy Member

    Joined:
    Apr 13, 2018
    Messages:
    254
    Location:
    Canada
    We use the same app sign-in and authorize multiple devices/cards in the car's firmware.
     
    • Like x 1
  3. Booner_k

    Booner_k Member

    Joined:
    Apr 16, 2019
    Messages:
    54
    Location:
    Ottawa, ON
    We just use the same account on both phones.

    My understanding is that you can get the car added to a second account, but presumably you couldn’t do that before you get the car. Even on the first account you can’t do anything useful until the car is marked as delivered in you account.

    If she really wants her own account, she should make sure it’s working on the website first, and I believe you can add her as a secondary contact there.
     
    • Like x 1
  4. darkenergy

    darkenergy Member

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    Apr 13, 2018
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    Location:
    Canada
    For what it's worth, my wife and I are both contacts on the same account, are co-registrants etc. There is still only one login, probably because there is a single credit card attached for the supercharger payments.
     
    • Like x 1
  5. Biscuitman

    Biscuitman Member

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    Oct 22, 2019
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    Location:
    Ottawa
    Do you just have the one email address and if there are relevant emails , does your wife just not get them ? She has full access from her phone for access etc? Thanks !
     
  6. darkenergy

    darkenergy Member

    Joined:
    Apr 13, 2018
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    Location:
    Canada
    One email address, although it is unique to Tesla. So I could easily setup a forwarding rule to make sure she gets them, I just haven't.

    And yes, she has full access from her phone. We have both Android and iOS too, if that was a concern
     
  7. Biscuitman

    Biscuitman Member

    Joined:
    Oct 22, 2019
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    Location:
    Ottawa
    Thanks for the good info!
     
  8. DMC-Orangeville

    DMC-Orangeville 85D and John Deere 5100E

    Joined:
    Feb 14, 2015
    Messages:
    772
    Location:
    NW of the 6ix Canada
    The App shouldn't work until you take delivery. It's like that for the S and X, anyways
    Initially, the App worked as soon as you had a reservation. Some "wise" folks figured this out, and were blinking lights, honking horns, etc while the car was on the truck for delivery.
     
  9. Ledge

    Ledge Member

    Joined:
    Apr 3, 2018
    Messages:
    88
    Location:
    Canada
    When we took delivery, we asked that question of both the sales and delivery team. They told us there is no way for Tesla to link more than one Tesla account to a single car, so my wife and I just use the same login information. I think there is a Tesla fleet system of some sort, for business that have many cars that many different people potentially drive, however I don't think that is available to individuals with a single car.
     
  10. BrandX

    BrandX Member

    Joined:
    Jul 21, 2019
    Messages:
    56
    Location:
    BC
    Our Model 3 has 3 accounts associated with it - mine, my wife's and my daughter's. We each have the Tesla app on our phones, and we use separate logins. The process is to create the account first, then email [email protected] from your Tesla email with:

    VIN
    new account holder first and last name
    new account holder email address used in Tesla account
    new account holder phone number
    new account holder mailing address
     
    • Like x 2
    • Informative x 1

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