TLDR: 10days ago (June 3rd) we rejected delivery of our Model X (upgrade from Model 3 reservation). Yesterday I got snailmail from Wells Fargo (the Tesla lender) along with a courtesy call, with my loan account details and notification the first payment is due mid-July. Is that normal practice? I have no date for new delivery. Full details: We order the model X May 7th, when our Model3 reservation was probably getting vin assigned (line waiter, Palo Alto, CA). We decided to upgrade since our 3rd child is on the way. The delivery was set mid June. We notified the sales guy about our upcoming camping trip, anniversary, birthday, and our lease ending. We go on vacation for couple weeks (Hong Kong&China) and get a mail from Tesla that they found an inventory match for our order -- and it could be ready whenever we come and pick it up! I want the car ASAP of course! We setup delivery same day we arrive back. Its nontrivial to apply for loans in such a wildly different timezones, so after I eventually go for the easy way out and accept the Tesla lender. Sunday June 3rd we had an appointment at 2pm for pickup in Fremont. We just landed from Hong Kong that morning and customs took longer the usual so I mail my delivery advisor to ask if 3pm would be ok so we have sufficient time to get home, drop of the luggage, and give the kids a bite or two before heading out again. "Yes, come in at 3 PM. I will let them know." the delivery advisor replies with. Awesome \o/ I had done the ACH on June 1st to ensure everything from our end was smooth. We show up 10-15minutes before 3pm, ready for best day ever. Our daughter singing about getting a Tesla and there is no gasoline smell. The checkin guy checks us in and asks us (me, my wife, our 4year old and 1year old) to have a seat (on these stylish, and uncomfortable couch). We stand for a while since we've been sitting for 13hours. There is a poster there with wifi details and suggesting you setup the app, which I do. Half an hour later we've seen several cars being delivered, although no representatives had walked to our area, and the checkin guy hadn't said a word - running to the backroom couple of times. There is another couple in the area with us, clearly getting angry and the guy finally standsup and confronts the checkin guy wtf was going on. Just sitting there for 45minutes without being offered water or any updates on what is happening. The checkin guy makes some excuses and asks him to sit down again "its almost your turn". A guy emerges from the backroom and gets the other couple and is surprised noone had come and talk to him or offered water. We continue waiting. We've been there now for 45minutes and our older daughter needs to go to the bathroom. My wife asks the checkin guy, who points her to the backroom. 15 minutes later she comes back very confused looking and tells me there is a great lounge there in the back, with water, coffee, juice for the kids and even a play room. "Its not just for staff, there are bunch of customers there too!". I look at her a bit confused but decide to check it out. Its true! Whaat. Ok. Thats more what I had expected! After an hour wait. I get myself caffeinated and the kids run around playing. It has been now over 90minutes and I mail the delivery advisor "Sooo... been here for an hour and a half now. With two kids getting crankier by the minute. Are we still doing this ? " I didn't get any reply but maybe 10minutes later couple of people walk to us and say they've taken the car to prepare it, and suggest we do the paperwork. We sign all the paperwork, loan and all. We asked if we can't at least see the car before we sign the "we have taken delivery of the car" paperwork, but that wasn't possible. "Besides, I won't date this for you, and you haven't actually taken delivery of the car until you drive it off the lot" she replies. We joke about driving circles around the lot and sleeping in the car for days before taking the actual delivery. It was all very weird though, but they claimed this was normal procedure. There was the other guy clearly shadowing the procedures before taking us out for his first solo delivery with the car. The car had been taken outside from the delivery hall, and I was a bit disappointing because I wanted a family picture in the crazy light, standalone with the car, not next to some junky car inches away. We walk around the car, its probably 5pm at this point. I can't see a thing from the glare. The guy tries to tell me about the charging, not finding his words or knowing what the adapters are called or anything. The falcon wings don't open up fully so I have to bend under them to load the kids. The delivery guy has no idea why or how to fix it. I spot some weirdness in the back, the finishing at the back of the seats and the trunk looks like kids had worked on it. Tears and open seams, the fabric even to short in some places, and way to long in others. There also appear to be some scratches around the bumper but its difficult to see in the glare. The inside was a bit "used looking", not well detailed. My wife starts looking around a bit more and sees all these minor issues all over, and then the big one -- at the bottom of the passenger doors, where the car is "stamped" together, there is a huge rift as if the Hulk was pulling the car apart. Also a hole there in the middle of the welding, along with huge color disfiguration. Some technician came out trying to fix the falcon wings and then took the car somewhere. We went inside and the head of delivery, or something along that line, came to say all these things are normal and no $100,000 car is perfect and its probably the best we can expect... After a bit back and forth we rejected the delivery and left. The day later the delivery specialist called me, and started a pissing contest about quality with my wife on the phone, and eventually hung up on my wife. Few hours later my original sales guy called and we went back to the showroom to talk, and he setup a new reservation for us, along with setting us up with a loaner car for last weekend (we had 2night camping trip planned). Epic drive btw. Otherworldly. That reservation hasn't moved yet (still claims waiting on reservation payment), and the previous car is still associated with my account. And I haven't actually heard anything for over a week now. And nothing at all from the delivery people since the blowout. The sales guy estimated delivery sometimes in July, and since the lease of our current car is expiring June 20th, he said he'd try to get us a loaner until our car is ready.. although I haven't heard more on that. Then Wells Fargo calls me yesterday telling me the account details and when first payment is due.. Uhh.. Sooo.. Tesla sent in the paperwork without us actually ever getting a car? Is this all normal? Anyone rejected a car before and can share their story and how it worked out for them?