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Remaining logged in to the TEG website
- Thread starter zƬesla
- Start date
I logged in on Chrome browser the day after the upgrade, and it is still working over a week later. Did you do the Registration step?
I was recently upgraded to 20.49.0 and completed the registration. However, I noticed after closing/opening the browser that not only did I have to login again (not necessarily a shock) but it claims my registration is "incomplete" despite supposedly completing (as best I can tell) the registration multiple times. Is there any expected verification step on Tesla's end that I am just not receiving?
My browser has been open the entire time, so I don't know if it will require a new login next time I open it. But I can leave the website and come back and it's still logged in.
woferry
Member
It's completely inconsistent for me, sometimes I've been logged-out in around a day, other times it's stayed logged-in for a few days. Every time I'm logged-out it says the registration is incomplete, I filled out the registration forms twice now, yet it still says incomplete the next time I get logged-out.
jrweiss98020
Tessa's Tesla
I talked with my (non-Tesla) installer yesterday about it, and he called Tesla support. Apparently Tesla is discouraging users from logging into the TEG; they want us to use the app only.
Logging into the TEG is easy. I believe even the tesla website may say how. Getting into all the SE installer stuff is a different story.
Yeah I tried these instructions ...
Connecting to Tesla Gateway | Tesla Support
Edit: Man I'm an idiot... cannot read...
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eml2
Member
Ignore the registration is incomplete. It will always say that if you're not login. Once you login, you will not see that again most of the time. If you still do, just hit refresh on your browser.
I also find it very annoying to keep re-login every time I close and restart my browser. And since the certificate is self-signed, Chrome browser won't even allow me to save the password. Have to manually enter the 5 digits code every login.
jrweiss98020
Tessa's Tesla
TEG apparently saves the login in a cookie. If you set your browser to NOT delete cookies from it, you should be able to save the login. I can open & close the window repeatedly, as long as I don't close the browser (which I have set to delete cookies).
woferry
Member
Nope, that didn't help for me. Even logged-in it says registration incomplete, even after doing the registration form 2 more times. And every time I complete the registration it seems the PW goes through another initial calibration cycle, it goes offline and starts making extra noises it doesn't usually make for a few minutes, then returns to normal operation.
eml2
Member
When I login, it doesn't go offline or doing any calibration cycle. Are you logging in as Customer or Installer?
woferry
Member
Logging in as customer, and it doesn't do that on login, it does that on completion of registration, whether not logged in yet or already logged-in. So all 4 times I've gone through the registration forms I get bunches of extra clicking and humming from the PW for ~15 minutes or so, then things return to normal, but still report registration as incomplete a day or so later, even if my login is still active.
The interface software is clearly broken b and I just ignore that incomplete registration tag. It is extremely frustrating to have to log in every time to access the api reports.
