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Remarkable Service Experience

Discussion in 'Model S' started by 4SUPER9, Nov 7, 2014.

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  1. 4SUPER9

    4SUPER9 Supporting Member

    Joined:
    Jun 6, 2013
    Messages:
    1,812
    Location:
    California
    It is with sad news that I report that my grandmother passed away at the ripe age of 105 years. While visiting the mortuary to make arrangements, I received the 12 V battery warning message. I called Tesla and told them about the pressing need to have a vehicle due to the upcoming funeral and family gatherings. That phone call was made to them around 2pm. They arranged to meet me at my home at 3:15, the soonest I could get there. They arrived early. They drove my car away, replaced the battery, did a bunch of standard inspections, washed the car, and returned it to me, door-to-door, everything completed in 1 hr, 40 min.

    The next day, they sent me flowers.

    Thank you Karim, at the LA/SM Blvd Service Center, and to the entire team at Tesla. You guys are amazing.
     
  2. FLDarren

    FLDarren Member

    Joined:
    Apr 19, 2014
    Messages:
    618
    Location:
    Seminole, Fl.
    Just another example of a situation you would never find at a dealership service center. Sorry to hear about your grandmother.
     
  3. kirstenoulton

    kirstenoulton Changing the world, 1 km at a time

    Joined:
    Mar 20, 2014
    Messages:
    9
    Location:
    Acton, Ontario, Canada
    We had a similar experience with our service centre...
    tesla_flowers.jpg
     

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