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Reopening service request in app?

My car has the "rusty rear hatch strut" problem; I opened a service ticket and it was summarily shut with "Struts are expected to rust" response.

Am I going to get blacklisted with Tesla if I reopen the service ticket?

My feeling about this particular issue is that it is a safety issue, it poses a threat to the body aluminum (galvanic corrosion) and it is a result of a parts defect in the original part.

Not super happy about getting "not bug won't fix" from Tesla...


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