On June 13th I had a driverless parked Honda roll across a public carpark into my drivers door just before I was due to set off on a 250 mile journey (neither driver was present but a witness found us both - there were three Model 3s in that carpark but I knew the instant he told me that it was bound to be mine).
The handbrake on the Honda hadn't been applied which resulted in crush damage to the Tesla aluminium door skin, however the door functioning, window & speaker all worked as normal. The other owner was full of apologies and very upset about their carelessness.
The 3rd party accepted full liability, their insurance is paying & my car is being repaired by Fylde Coast Accident Repair Centre in Blackpool (approved Tesla centre). Tesla supplied the full unpainted door to them within two weeks & Fylde will also blend pearl white on all adjacent panels because "Tesla white varies slightly from batch to batch". The entire car will then be slow baked in an oven (they also have another Tesla awaiting doors and apparently that one involves ongoing issues with Tesla miscommunication and supply). Whilst it's in I'm also having a couple of other small areas on a sill and the boot repaired and painted at my own cost.
...as an aside I also needed to remove the full length ppf tape I applied to both sills on the day I received the car & it's good to see that the paint underneath remains absolutely perfect so I will reapply once the car is back in my possession.
Green Flag have collected the car by low loader and it was delivered yesterday. In the meantime I have received a (literally) brand new Jaguar iPace HSE Black Edition courtesy car via Thrifty for the duration of the repair. I'm impressed with that so far & will give impressions elsewhere.
Last night I also received a link to track the repair so let's see how it progresses. So far Fylde have been outstanding with regular updates and communication, even during the four weeks prior to receiving the car.....
The handbrake on the Honda hadn't been applied which resulted in crush damage to the Tesla aluminium door skin, however the door functioning, window & speaker all worked as normal. The other owner was full of apologies and very upset about their carelessness.
The 3rd party accepted full liability, their insurance is paying & my car is being repaired by Fylde Coast Accident Repair Centre in Blackpool (approved Tesla centre). Tesla supplied the full unpainted door to them within two weeks & Fylde will also blend pearl white on all adjacent panels because "Tesla white varies slightly from batch to batch". The entire car will then be slow baked in an oven (they also have another Tesla awaiting doors and apparently that one involves ongoing issues with Tesla miscommunication and supply). Whilst it's in I'm also having a couple of other small areas on a sill and the boot repaired and painted at my own cost.
...as an aside I also needed to remove the full length ppf tape I applied to both sills on the day I received the car & it's good to see that the paint underneath remains absolutely perfect so I will reapply once the car is back in my possession.
Green Flag have collected the car by low loader and it was delivered yesterday. In the meantime I have received a (literally) brand new Jaguar iPace HSE Black Edition courtesy car via Thrifty for the duration of the repair. I'm impressed with that so far & will give impressions elsewhere.
Last night I also received a link to track the repair so let's see how it progresses. So far Fylde have been outstanding with regular updates and communication, even during the four weeks prior to receiving the car.....
