5 months on and all my parts have arrived too. Unfortunately now the repairer is too busy and can't start on my car until mid-May, so by the time I have it back it will have been 7 months all up. Thankfully the car is still driveable (though technically not roadworthy).
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Repair/Parts wait times in Australia
- Thread starter Epwsteven
- Start date
My M3 been in repair shop since mid Dec 2021, waiting for glass and bonnet, no new or ETA. No response from [email protected].
Repairer scientific body works also got no reply from Tesla. Really bad after sales services. Tesla just told me to email pacific...
Repairer scientific body works also got no reply from Tesla. Really bad after sales services. Tesla just told me to email pacific...
Hi all, by way of update on the original post, I finally got the call after 6 months waiting!! Car was able to go into the shop the next day and is being repaired now.
It is bittersweet as in the last month I’ve decided to sell my M3. It’s been a combination of things - the first being that this experience has really dampened my confidence driving a reasonably pricey and effectively unrepairable car everyday. I’m a careful driver but you can’t control what others do on the road, and although things will hopefully improve in the supply chain over the next 6-12 months, I am really uncomfortable with the idea that another bingle could be another 6+ months waiting (I do have hire car on my insurance but it is more so the principle of having access to reasonable repairs that is important to me). Acknowledge that Tesla is not the only one facing these issues, however it is clear that the extent of the wait times and the poor customer support is uniquely Tesla.
The other reasons being that I’ve found myself in the lucky position of not really needing a car for the foreseeable future, and that demand and prices are great right now for sellers which leaves me in a ideal position. This all aligned and I decided it’s for the best for now - I’ll miss my Tesla and hope to buy again one day, however for now it is honestly a relief to let it go.
It is bittersweet as in the last month I’ve decided to sell my M3. It’s been a combination of things - the first being that this experience has really dampened my confidence driving a reasonably pricey and effectively unrepairable car everyday. I’m a careful driver but you can’t control what others do on the road, and although things will hopefully improve in the supply chain over the next 6-12 months, I am really uncomfortable with the idea that another bingle could be another 6+ months waiting (I do have hire car on my insurance but it is more so the principle of having access to reasonable repairs that is important to me). Acknowledge that Tesla is not the only one facing these issues, however it is clear that the extent of the wait times and the poor customer support is uniquely Tesla.
The other reasons being that I’ve found myself in the lucky position of not really needing a car for the foreseeable future, and that demand and prices are great right now for sellers which leaves me in a ideal position. This all aligned and I decided it’s for the best for now - I’ll miss my Tesla and hope to buy again one day, however for now it is honestly a relief to let it go.
Similar pain here in the UK with my 3. Waiting for 5 months for 2 doors and no prospect of a firm delivery date for replacements. Words getting out that Tesla are crap at replenishing parts.
spouse drove my two week old model 3 into a wall last Saturday
she said she pushed the accelerator instead of the brake
damage to front, mainly frunk lid and apron, headlights and surrounds, possibly the brackets extending from the frame that hold a few things
I dropped in at the panel beater yesterday - he just rolled his eyes when I asked about supply of parts, pointed at various cars that have been waiting for months - not just Teslas
she said she pushed the accelerator instead of the brake
damage to front, mainly frunk lid and apron, headlights and surrounds, possibly the brackets extending from the frame that hold a few things
I dropped in at the panel beater yesterday - he just rolled his eyes when I asked about supply of parts, pointed at various cars that have been waiting for months - not just Teslas
Yep a family friend Mercedes got window smashed by vandals in Canberra somewhere. Car now off the road for estimated 6 months awaiting parts. And this is from 100 year old established legacy auto........
Stone chipped and cracked the windscreen on our 2 month old RWD yesterday just before Childers driving back from Airlie Beach to the Gold coast. Wife and I both shouted NOOOOOO in unison. ETA 4 weeks for a windscreen - I'm told there are a fair few waiting ahead of me for windscreens. Is the tesla windscreen glass weaker than average? Looked like a small stone at fairly low speed and it cracked it. 
C'mon, the Tesla 'accelerated itself' / Autopilot was on / the car was hacked ...
Think of the news reports and views, it will go VIRAL!
Just kidding .. ouch! I turned off the obstacle aware acceleration because it was annoying me at intersections. May have to turn it back on..
With these long idle periods at repairers is anybody ensuring that the battery is not slowly running itself down to 0%?
It would be a shame to have the parts arrive and the car be immobile or unopenable.
bay74
Member
ST1983, I finally heard from Tesla this morning that windscreens will be available shortly (at least here in Vic). Have appointment for Sat week. But who knows how many they have.
I know the Tesla-approved body shop near me puts cars on to charge while they're waiting at the workshop. It might well be part of the training Tesla do for authorised repairers?
I'm not much a cryer but i was upset
I was in the front passenger seat, so I got to experience the full horror
Repairer regularly charge it up, it has been with them for 3 months. The man said they had 15 Tesla waiting for parts.
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